I've just returned from a trip to Sydney where we are setting up WebWay Australia. The market for Alarm Transmission is reportedly in the region of a million monitored systems, however unlike the UK they are not driven by Insurance nor strict adherence to standards compliance. There is the Australian & New Zealand AS2201 standard, their equivalent to EN50136 (in some respects). At present there is no concept of a confirmed event and Police response is on request of the Keyholder or Guarding
If you have been in data communications as long as I have you will know that remote diagnostics and maintenance are nothing new. I remember back in 1992 watching in awe as our technical director (Phil Meredith) was stood next to some ISDN Back-up kit hooked up to a monitor running a windows application.
On the screen, a cursor flicked over the menus and it was obvious somehow the system was being configured. “How are you doing that Phil?” I asked.
“I’m not, its one of the support guys in Germa
Last week I was involved in a product refresh with the senior engineers of one of our UK National security companies. We covered off our new SPT.6 hardware in both its “Pro” and “Mini” versions which was all very nice, but it was the 3G capability of the new devices that drew much attention and I thought it would be useful to share some of the topics we covered.
When you are in the business of data communications you have to constantly revisit and re-evaluate the old technologies, how they comp
Interesting that the Risco cloud service was disrupted by a problem with the Microsoft Azure cloud service and so I thought this would be an opportunity to describe what we as Alarm Transmission Service providers (ATSP) “do” and how we got here.
An ATSP is not just about providing a piece of hardware that attaches a fire or intruder system to a network. It’s also the receiving equipment at the ARC, redundancy and resilience of that equipment, the provision of suitable SIM cards for radio networ
I recently read that the rise in mobile connections is growing at a much faster rate than landlines. It was suggested that mobile comms have been proven as a replacement for a landline connectivity and this trend would continue. I think this is a huge generalisation.
Let me take a typical household. There are 5 mobile devices in my home and one Broadband circuit. I would suggest that my families’ use of the available networks is fairly typical in that when at home (or at any opportunity), they
For those of you not connected to either me or Chris on Linkedin, I have reproduced our SPT.6 release text here...
Today we're solving the price performance problem that plagues installers of monitored connections.
"Cheap products are attractive, but can lock us into old retiring technology. The lack of productivity features make the end user ask for lower prices, squeezing our margins. Buying cheap means we end up paying twice to get out of the problem."
To break the cycle we took a differen
A number of WebWayOne Support calls are related to radio service delivery at the protected premises and there are common issues and solutions that I am sure will be interesting to the forum that are not just related to our services.
Happily radio service throughout the UK is very good from all of the providers, but we know there are locations where this is not so. My home is one. Stand in the drive and I can get voice and data to the handset, walk in the house and service is almost non-existent
It’s already been a long week having travelled to Leeds for an hour long (but very productive) meeting that spanned 8 hours in the car and plenty of time to think. No peace for the wicked as it is off to Helsinki tomorrow to meet with our partners ISS. I make no excuse to mention that we are currently replacing an old “National” PSTN based RedCARE type service for IP/GPRS. Domestics, SME’s, Corporate’s they’re all in there. The estate is already over the 3000 site mark and growing by several hun
