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Welcome to the forum, the UK security industry has been somewhat slow on IP based and smart integration stuff apart from maybe CCTV. It may have something to do with manufacturers being worried about opening systems up to further compromise. (If its not connected to the internet it cant be easily hacked) We are beginning to catch up now though.

Haha, thanks! Happy to be part of the nerd club here. Looking forward to learning from the experts!

Haha, thanks for the warm (and realistic) welcome, MrHappy! I'll try to make the most of the 'honeymoon phase' while I can. Looking forward to diving into the technical discussions here.

Don;t worry it soon wears off Hello & Welcome

Using three armature plates is definitely not ideal for long-term reliability. For outward-opening doors where the magnet doesn't align perfectly with the frame, you should look into a standard Z & L Bracket kit. The 'L' bracket is used to mount the magnet on the header, and the 'Z' bracket allows you to adjust the armature plate to the correct position on the door leaf without needing all those spacers. It’s a much cleaner look and ensures the magnetic pull is consistent across the entire plate.

Hi Bas, I've seen similar issues with Galaxy Dimension panels before. Since it's pingable and the RSS (Remote Service Suite) is working, have you checked if the port forwarding for the Gx app (usually port 10001 or 5001 depending on your setup) is correctly configured on the router? Sometimes the app requires a more stable handshake than the RSS. Also, double-check if the 'Remote User' codes have the proper 'App Access' permissions enabled in the panel manager.

Haha, thanks! Happy to be part of the nerd club here. Looking forward to learning from the experts!

Welcome nerd

"That 'LOST CONNECTIVITY' error on Galaxy Dimension panels is often a timing issue between the Ethernet module (Iris) and the app's secure handshake. Have you checked if the encryption key in the panel matches the app exactly? Sometimes a slight firmware mismatch on the Iris 4 can also cause the session to drop after the initial connection. In our testing at CIVINTEC, we’ve noticed that ensuring a stable static IP and checking the polling intervals can sometimes stabilize these remote sessions. If the hardware continues to be temperamental, it might be worth looking into readers or controllers that support more robust OSDP v2 protocols for a more reliable secure channel. Hope you get it sorted!"

Hi everyone, I'm excited to finally join The Security Installer community. I’ve been following the discussions here for a little while and have been impressed by the level of expertise. I’ve been involved in the security and networking field for some time now, with a particular interest in smart integration and IP-based systems. I'm looking forward to learning from you all and contributing where I can as I keep growing in the industry. Cheers!

I've never done a solely orisec wireless job, despite there being a facebook fan club.... I fail to see why.

You sure the orisec isn't better? Lol

I rather like the enforcer... However I think we did 4 this month ? I think I need to do some marketing or something ??

Qfa

Enforcer is the new prime, both junk

He must have crashed in a skip hopefully by now almost year later

infinite wasnt very good in its day and is relatively useless now. get an installer in, they'll rip the whole thing out and put an enforcer or similar in.

you may have to crash the panel, but the method depends on what panel it is. can't say exactly how to on here but i wouldnt recommend doing unless your confident and know what your doing really. jay

Ive followed the instructions no problem, ive defaulted loads of them no problem. the panel is brand new so it cant be dead as i can still change all users codes with alternative method. been trained on these as well as galaxies so i know them quite well but i just wanted some pointers. thanks jay

I'd say your either following the defaulting instructions incorrectly or very slim chance the panel is duff. We don't provide defaulting instructions here.

I have an Accenta g4 mini here. It is allegedly brand new but the default ##REMOVED## code will not work. I’ve defaulted it however can’t get the engineers code to crash no matter what. As far as I’m aware the codes can’t be locked on these, but any help is greatly appreciated Tia jay

Agreed. Control panel being inaccessible and unserviced is most likely the issue. That's if the system hasn't blown something in the meantime.

If 10 years no service or battery change, it's not might anymore , it's a must , provided no other damage has taken place But worth the try

Hi all I have an ADE GEN 4 system It's been installed for about 10 years. Recently the alarm has been going off when unset. I'll enter my code and the screen reads 12345678 TP 00000000 00 Prompted to enter X and the system reads unset . About 20 minutes later the alarm goes off again. I'm sst here at 0500 waiting to see if it'll do it a third time Any ideas? Unfortunately I have made the master panel pretty unaccesble Under floor! All assistance very welcome I was wondering. The beĺl outside , might its battery need replacing ??