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Nah they far behind Johnson controls ,I not saying they any good but .....

Regarding ha texecom have the lead. That's a hack but imagine if a proper panel supported it

All panels will change due to market trying to catch up with ha even if it's in a basic way, I can't see any way around it

worked on a plaggy one, a mini, 3 metal ones... all tat Imo dunno, I dont think an ajax type of thing is the way forward

I did like that it had on pard lan port tho Unfortunately pros and cons of all panels , it's not easiest panel to work with But for you to butcher in a coma module it has space They are catching up at snail pace in my view , and getting left behind like Honeywell , many moving away to ha hub type alarms I think Is texecom planning this ? I bet they got some firmware issues hence why they quiet lol

with its top off-

Btw it's not a top notch panel tho I just saw that bit in your comments....

Id try a power cycle

Thanks for the reply.

Yeah but this is all side issue and your talking about a small install Take the board out put one of your spare ones in and reprogrammed it End of story with customer Go get an rma from support send board in for repair or swap , they may even have spare board they will swap with you But I guess I am basing my support experience with hkc who are very helpful for installers

Thanks for that. This panel was already in situ with a client where we were carrying out a load of other work and I recommended the addition of several zones on the site. One of our guys was very familiar with this panel (duh!), so we did the biz; two radio PIRs, test, commission and it all worked like a dream - seriously, that is a top notch panel. Quite rightly, the decision was made to bring it up to the latest S/W (we do this on everything else, including NVR's, cameras, IoT, etc) to 7.07.01. We are where we are, and the client thinks the panel is around 6 yrs old but can't be sure. I've left it totally power-disconnected over the weekend, but I don't think that will change anything come Monday.

Thanks, guys.

Nothing else? If you registered with them they will repair it if you send it to them ,they can probably write to it Although they might not do much .....

do you have a magic torch ?

I'd rip it out & stamp on it to ensure its dead.... If you need to replace with same thing its probably cheaper as a kit /

Don't know the panel but I'd attempt to save it.

Hello and welcome, apply for trade status, there's lots more bile over that side.

Support advised on a power cycle. Thanks for your response.

What did technical support say ?

Hi Everyone, I've just joined the group (see my Introduction for background!) and I see that this Lounge forum has a load of support questions, so here's mine! We have a bricked I-ON40H+ after a software upgrade to V7.07.01. Strictly-speaking, not 'bricked' in the sense that it's a lost cause, but this damned message means I can't commission it to the client, so it's 'bricked' IMO . I know the language update has to happen before a firmware upgrade, but what we think has happened here is that the engineer thought he had executed a language upgrade (all of this from a keypad) but I don't think that happened. Firmware upgrade was successful but we're left with this feckin language error message. I've did several full power cycles, danced a jig and everything else, but to no avail. My question is, is this worth saving or do we ditch it, learn a few lessons and move on; we've already spent significant amounts of time flaffing about and with no results? Thanks. Jamie

Don't you just love Lionel Richie? Great singer and composer, but he's useless when it comes to alarm systems and sorting out their problems, offering great advice and tons of hints and tips; hence why I'm here I'm an electrical contractor but with a difference! In recent years, my work has extended beyond 'regular' electrical contracting to offering clients something like a one-stop shop for CCTV, intruder systems, IoT solutions, electric gates (the full install!) and intercoms. I use a Hikvision-accredited installer for that area, but for the rest, it's usually my own team of four, including myself. Clients love it when you can offer an end to end solution with only one contractor to deal with, and all of that has given my business a serious boost, with more and more high-end residential clients and a wider spread of businesses, coming onboard. The more the merrier! So, I'm here to, not only get advice, but to also hopefully share some of my experiences that may help some of you guys and girls. I have a 'bricked' Eaton I-ON40H+ at the mo that I'm hoping someone can help with, so as soon as I can post details in the other forum, I'll share that disaster with you. Cheers for now... Jamie

@PeterJames@sixwheeledbeast Thanks for your replies. Really appreciated. I guess I will give it a think over on my christmas break and have a chat with the local installer company in the new year. Have a good christmas/new year.

I understand, I didn't think latest panels from texecom should do this tho but anyways

no not poor design just different ages and ways of doing it. you cant just write of all the gear for 1 reason. same issues with gals for instance. they afaik dont offer remote flashing. look at all things from that era, redcares and old (pre ww1) couldnt be upgraded remotely. eaton i think can but not scanny 9800 etc

But your swb = special wintex build ? I sure Mr H and the rest could have some better meanings .... Lol