The initial guy that came out and installed the alarm was advertised on Gumtree, Yellow pages and was also advertising in the local alarm/cctv suppliers as an approved fitter - i had gone to that store as it was nearby and to obtain someone reliable.
the second twat that came and charged me 60quid for doing nothing was also listed as an approved fitter through the texecom website - i have already sent a complaint off to texecom.
The £60 was the charge for the battery, there was a callout charge of £45 for the diagnosis - so no, i'm not expecting a free service - simple A service would be appreciative.
with all due respect, this is the DIY forum and I was hoping for some constructive advice not just petty piss-taking and trolling.
the basics i'm asking about i have figured out to some degree - I was hoping for some clarification and reassurance that i'd made the correct choices.
anyone else got anything actually constructive to say?