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Accenta ABI supported EOL, there's also the iD Accenta that catches a few people out, as it seems...

Peter I haven't knocked approved companies. I have merely stated that the work was carried out by a approved company. Which is a fact. Regardless of what you say about one side to the story i know factually that the cable was run In a few months ago and that was the finished article. No return visit planned. The customer was told that there was no other route which isn't the case. There are not lots of problems within the company like you assume just the odd few which I'm sure every company experiences. I'm not biased. If I would come on and report poor workmanship from another company then I do not feel my company should be exempt.

Looks like quick solution get a camera up