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I don`t think, £13 a month for an annual inspection, 24 hour support, and use of a Smartphone APP is not bad value for money, technicians have to be trained, which be available 24 x 7, if self employed they also have to pay for life`s little things, food, fuel, Public Liability Insurance, fund there own training time, none of which is paid etc etc. funny how people accept paying say for a Private Dentist, Doctor, Solicitor etc, but fail to realise the vast amount of knowledge a professional installer has to collect from experience. To be fair, we use bundles of Agility 3, but really there is little money in the initial sale, for us, maintenance is where we make our money to provide on going technical support, technicians and all the other things we need to pay. For example today we are having our Upgrade NSI inspection from NSI for ISO 9001:2015, so I`m paying £450 per day for NSI & £440 per day for our Contract Quality Assurance Consultant, all paid by maintenance contributions, and all to retain our Gold Status, end of.

I future when you are looking for free help from professionals with you might get a better response by not opening your first post with saying how easy and worthless our profession is.

Hi Scott It really wont be just replace the batteries once a year for £13.00 per month honestly. I suspect your installer did not explain what you were getting for your money, but if I am wrong look at other alarm companies in your area because most will offer a maintenance contract for around that price. Because of the nature of alarm systems, when they go wrong they can be a nuisance to not just you but your neighbours therefore alarm companies have to have someone on call 24/7 should your alarm become a nuisance. That in itself is expensive, I pay £25 a night for the engineer on standby that doesnt include what I pay him if he has to go out. I also suspect that the £13.00 per month entitles the customer to priority service we attend call-outs same day for non urgent calls and straight away for urgent ones. Contracted customers also pay less for call-outs we charge non contract customers 3 times more than contracted customers, although we do offer an option to take up a contract and reduce the call-out fee. Servicing the alarm and replacing the batteries prevents faults with the system, so you end up with a trouble free alarm. It sound like the replacement batteries you have purchased could be fake or past their shelf life, (Another reason to have contract we buy batteries from a ISO Quality supplier) Ebay and corner shops are not the best place to buy batteries.

It's ok he might of found out I was here So all good , Norman over to you

H might start his own organisation hopefully half the price

No difference Although there can be an engineer's reset required, do you have engineer code Nsi and the rest are like uefa

I’m going on to pprune to tell pilots they are overpaid as flying planes only consists of pushing buttons on the autopilot.

Give your original installer a call and ask if they'll sort it out for free.

But surely its only really replacing a battery, how hard can it be?

all 3

Not familiar with the panel, but on the plus side you saved £13 per month...

No, I refuse to pay somebody £13 a month for simply replacing a battery. I dont see what else is covered in Alarm Maintenance that warrants that fee, especially if its a dodgy sensor, in which case if its less than 12mths old, it would need replacing anyway. As far as I could tell, £13 a month gave me an annual checkup including battery replacements which I would have been charged for (per battery) Can any other installer give me a rundown as to what else is done as part of the annual maintenance ? What else is rought when you are given these NSI, NACOSS or SSAIB accreditations to be an approved installer ? Scott

Number one, I don’t have an app as I don’t have that module installed. Number two I don’t get 24 hour support. (not included within that £13 a month anyway) Number three, I am not paying for somebody else’s training and the little life‘s luxuries as you so eloquently put it. I have paid for a working alarm that has been installed for less than 12 months, and I am certainly not paying £13 a month on top of a call out charge on top of the price for replacement parts as well as labour time whilst they are there. Makes it more difficult for me to get employed elsewhere In my game, I need to keep myself certified, that comes out of my own back pocket and keep me in a job, if I don’t keep on top of my certifications then the company is at risk and if I get made redundant, it’s just Makes it more difficult for me to get employed elsewhere. I don’t normally respond with a rant like this but nobody seems to have answered my initial question and instead is telling me how somebody justifies that cost, I am still waiting for a breakdown as to what is included in the maintenance visit? Is there a difference between replacing a battery in engineers mode and from the customer menu? Or could it be something as simple as a faulty sensor? Seems strange that it’s worked fine before I replaced the battery. And yes, the battery was above 3 vaults before I installed it