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This code is the default code, which we ask you not to post as per forum rules. It will have been changed by the original installer. Can you see the potential problem if it was not changed...? This is an obsolete system prone to sudden failure. I have replaced many, usually they fail at 3am with sirens blazing, or perhaps during a holiday. The solution is to default the system, though not the best one. We don't give that information out on here, you would rightly be very annoyed if a burglar could simply log in here and gain access to your system, surely?

I was just about to offer some sterling advice, ah well, never mind.

Excellent you answered your own question, £104 question . Ps , means you found the manual and know how to default the panel and can programme it , easy as that

I don't know these panels, But why can't you scroll back through the event log to see whats it shows prior to power outage and when the engineer arrives.

there's Karizma, Karizma+ & a Karzima UDL even if we fitted it we'd have little interest in supporting it, You'll be lucky if you can find someone who'll supports the cabling

I'm not

I can see why you are miffed with the comments, but I'd take some comfort over the fact they never changed your main battery, there are some unscrupulous companies/individuals who would have taken advantage and said it needed changing. In fact some others would also wildly put it was all down to the mains issue thinking the builders insurance would foot the bill. I've read thousands of engineers reports for billing purposes and that reads to me as thought it was wrote after some specific discussion around the cause, in fact I'd wager it was written after the engineer felt pissed over something. Again, just ime of course.

As above, if the panel was dead the detectors may have been polling (looking for it so to speak) this would tie in with all needing new batteries, but also on the back of this having a wireless system without a service contract is not a great idea imo

I must admit if I'd been told straight up that a battery had been deep discharged for 30 hrs or so, I would probably replace it, though I suppose if I then attended the system some hours since the power was restored, and my ACT tester was showing 7ah (I.e OK) I possibly wouldn't rush to replace it.. Also if I turned up to any job and was told it hadn't been serviced in years, I too would assume this meant all batteries were ancient nd would offer to replace them as a matter of course. However, I have now just re-read your post and didn't realise the system was only 21 months old (I'd still recommend device battery changes though, Scantronic suggests 3 year life absolute max. for most devices...) nor that you'd invited back the original installer. Bit of a funny one, price not really outrageous if I'm honest, possibly a slightly odd approach re. Device batteries, and yes, I would pass invoice to builders esp. If NOT itemised! Unfortunately not a very good system in the first place, and I assume your previous systems were not wireless and *should* have been regularly serviced.