I see it from both ways.
Would you prefer Texecom to be on the phone to DIYers explaining how to do this properly, while your engineers or yourself are on a job, on hold for hours?
The technical guys have come to the conclusion it's a DIYer and banging it on the bell trig is the simple way to "get it working" with no programming. Therefore clearing the lines for more technical questions, a priority at the moment.
If it works for a while without failing then job done, difference is we are mostly professionals giving advise here using our experience, you cant teach how to do our job on a forum.