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I also had this once except this was an 'engineer' early VDSL BB install (I don't think they do these now for VDSL). In anticipation of VDSL I had privately obtained the latest type of official OpenReach filter. I wired the customers modem/router directly via the unfiltered block in the NTE and the then-PTSN Webway and phone to the filtered part. F**kwit engineer comes along, disconnects all wiring punched down at NTE, tells customer they need to move phone and DSL to lobby. Webway PTSN goes down, I get called out to find the above Reverted to how it was and never had an issue since. Well, WW PTSN long gone now but broadband is fine