I still don't see how you can slag BT off out of context. This thread is about a product they probably don't even remember they put there name on as a rebranded product.
If we are talking about as a teleco company when we say "systems" then they don't have anything to do with the network any more it's all Openreach now, that wasn't their doing.
With domestic services like this it often comes down to cost, it's so easy to compare prices now and they pretty much provide all the same thing.
Only need to speak to them if you have an issue and from what I gather BT are fairly decent on the customer services front when it comes to complaints (OFCOM).