Have you done a BP? how many systems do you need to install/maintain to earn a livable wage? what is your forecast for year on year growth and how do you propose to attain it?
One thing you'll learn as you mature is to listen to the negative comments and hopefully take something from them. If you only want to hear positive comments pop over to diynot.com
Personally I would have no issue paying as it would be my choice, but you could either call the local branch and ask to speak with the Service Manager, if that fails speak with the retentions department prior to cancelling and I'm sure they will help.