As the end user it don't matter what the product is.
Its like worrying if your washing machine is being delivered in a Ford Transit, a Mercedes Sprinter or Renault Master.....
If you want an app, Texecom ain't brilliant... Orisec is better, Pyronix is much more polished but its a subscription product.
People here rate HKC, I was given product but no keypad so never bothered to get on board...
Alarm companies need a recurring revue or they go out of business, if you don't want to pay maintenance your not really a customer
proper "Monitoring" almost always works.... apps are only a feature