+++++ is the master user code, not the engineer code. As it's a Chubb panel, the engineer code will default to the Pin of the Day for a certain date I believe. Also, and I may be wrong, I think that you need to flash the software to get rid of the Pin of the Day feature. It's not something you can disable in the engineer menus.
Can't really go into any detail in the public forums though, you need to apply for trade access so you can get into the trade part of the site.