Wires being swapped shouldn't have caused an issue though
Lol missed your post somehow , although I didn't look for strands which was going to be my next comment
Still training .........
Selfmon has a keypad which works with the galaxy range , can't remember which models though I only use it on the dimensions and G2 I think
Look on playstore or apply app stores and it's basically the Honeywell keypad
For sure it's response is much better than the Honeywell app which locks up on some devices
https://play.google.com/store/apps/details?id=com.smalarms.kp
Honeywell support for you will be poor , I don't use the aelfmon service only the virtual keypad with fixed ip
Shame the keypad doesn't have multiple accounts yet
Come on mrGG