We normally add our own password as an admin password and then add user passwords, the user can then change their own passwords. But we ask that they do not change our password.
Reason for this:
1. Service engineer does not need you to log in in order to service, update firmware, or repair replace cameras.
2. I have lost count how many times customers have changed the password and forgotten what they changed it too. This in the old days meant sending the recorder back to base to be defaulted resulting in a charge to remove and a charge to return, nowadays it means emailing the manufacturer with a code and waiting for them to reply, this can take quite some time and if the engineer has to do it its another charge.
No customers like unexpected charges, and we dont like having to charge customers for a simple mistake, but we have to pay our engineer wages and all the other costs involved in them coming to site, and so that charge is passed on. Its much better for us and the customer if we can just log in and change your password if you forget it.