PeterJames

I havent read the full thread so I may have missed something here, but If the kit is faulty and not in warranty, it makes a difference, you own it not the installer so if it goes wrong its down to you to pay for it to be put right. If you purchase anything else and it was out of warranty you would pay for it to be repaired. Just because the co installed it and services does not mean that they should be looking after it free of charge forever. The same as you could drive out of your garage after having your car serviced and get a puncture, its not the garages fault.

Difficult to say either way, if you are right then the engineer should be looking for another job, working for somone he feels he can work for morally.

But its your alarm system

Sadly I would have to agree, quite often engineers are unaware of the details of the contracts and make their own assumptions. You could say that the engineers boss should make sure that he is familiar with all the contracts out there. But I would it his his job is to engineer and not terms and conditions, IMO he is trying and make himself look good in front of a customer, its true that the customer is the ultimate bill payer but £30pm wont pay his wages alone. Very few of my engineers are familiar with the terms of customers contracts mainly because we have several types of contract and it would be difficult retain all the ins and outs of every contract out there . We also have the one off deal where the installation is cheaper but the customer pays more per month, and one off deals where customer pays more up front but everything is covered. If the engineer is unsure of the terms he should say nothing, but presenting a completely opposite opinion to his boss is just putting his own job in jeopardy for sure.

comlit VIP

Hello and welcome and have a good evening

We are a long way from Scotland but our charge for standard contract (That means parts and callouts are charged extra) and monitoring digi would be around £30 more per annum or £18.00 per month in other words plus VAT

The problem is we dont know what colours the installer used, you should have a wire in terminal 7 my guess would be green. and the twist the blue and yellow together. the system wont reset until the lid is on the detector. Also you may have blown the internal fuse when you cut the wire.

Id go as far to say cheap

Bonjour bienvenue, l'amiral nelson dort dans mon jardin

Hi Mark Welcome to the forum, please familiarise yourself with the rules before posting http://www.thesecurityinstaller.co.uk/community/guidelines/

Use an output that fires a relay when part set to diss the sounder outputs

Hi Richard and welcome I see you have applied for trade please PM your evidence over, you need to make two more posts according to the rules

Where exactly is the bullying? Nobody has taken your lunch money. Everyone has given answers to your questions, Ive just gone back and read them all and none of them were threatening. Everyone that has participated in answering has said it depends on the project (In their own words) which is another way of saying that none of us have a set setup we all install cameras to the customers needs and adjust accordingly. I cannot see the arrogance you describe, they are replies, I can see the frustration in your replies, as if the answers given are not really sensible or something

As I remember they were a bit a of bugger to program two phone menus one for the built in digi the other was for dialer and both very similar I often made the mistake of being in the wrong one

LOL I wasnt taking the piss I was trying to explain how it is. Nobody here is out to get you, you just need to try and get us

It may come across that way but its not intended too, its a nerdy forum full of nerds that sometimes have difficulty getting theyre point across. But sometimes the other nerds are not listening unless its something they were expecting to hear.

I im guessing that the quote above is what he was waiting to hear, everything else did not really make sense as none of the other figures fitted. Which is fine horses for courses but why bother asking

TBF Thats what we all said

My body's a temple I dont eat sweets at all.....and anyway the Polo is for you

Guardall panel no longer made, I have installed them in the past didnt like them that much then, I wouldnt want to take one on now. We look after group of leisure centres and two of the bigger sites have Chubb looking after the intruder, every year the customer asks us to take them over, and I keep giving them a price to replace the panel, it never gets any cheaper and Chubb keep the contract.

Tell your face that

You wouldn't believe he is only a couple years behind me would you

Cheaper recorders only record on motion Our recorder records all the time but only saves motion, we can set it to save up to 30 seconds before and after the motion, I have yet to have an incident missed

It all depends on the requirements thats why everything is adjustable. Bigger HDD are cheap nowadays so we normally set it to the highest possible setting depending on how many cameras and the amount of days required and the size of the HDD. Nobody has a crystal ball (not one that reliably works anyway) so nobody can predict when they are going to need to look at theyre CCTV to see what happened in the past. In most cases its after their car got broken into, or they were burgled, or a neighbour was burgled, or an incident that happened that day or within a few days. So ideally you need good recordings for the first couple of weeks at least. We rarely use 25fps on domestics in most cases 10fps will gather enough info, I drop the bitrate if we are not achieving the days required on motion detect. At home I have two recorders a cheap one recording the sub stream and the premium one recording the main stream. I get about 2.5 weeks on the premium, I figured if I hadnt noticed something that happened anytime over two weeks it wont be that important. However, just in case, the cheap NVR which still records better than my old analogue system for 2 months. It works well for me I might try selling that idea to my customers sell two recorders = more dosh. As a bonus to security one recorder is in an out building so it would be difficult to steal both before the Police arrive if I were burgled, so its win win