No we used a friend of mine to do it, he tailored it to our requirements. It cost us around £2k to get the development but he recently charged another co £600.00 theirs was more basic than ours and he had done all the hard R&D with us. The ongoing for us has been free, but I suspect I will have some sort of annual fee at the end of it all. We have been dabbling with it on and off for a couple of years now and its only really since I changed phone providers and got a really good deal on the sims that we have started using it full time, the jobsheets are now working fine with only the odd problem usually because an engineer has forgotten to tick a box somewhere. But its improving all the time now, sometimes we make an improvement and it makes a problem somewhere else but its soon picked up and fixed. I havent yet started using the surveys, only because I have had a lot on just recently but we will do over the next few weeks. The online acceptances has been working for several years, we do have the odd problem with that because its tailored for both commercial and domestic there are a lot of irrelevant questions, so we are working on changing this to a yes no survey type online form that produces the form at the end.