The installation is not the problem, its the fact that Reading is too far away for us to be able to provide the quality of service that you would expect. If there is a fault or problem with your system we would struggle to give a same day service, an out of hours call-out would be a real pita for the engineer on-call. Although we can log in to it remotely and program bits, it still doesnt resolve all hardware faults that may go wrong. I would much rather turn away work, than take on someone we cannot look after properly.