sixwheeledbeast

I'd say even some in trade need to RTFM a bit more. Technical seems to be less "technical" and more guiding numpties how to fit stuff because they want to get off early. Training on the product is the key, maybe monitoring what type of calls your getting and recommending training could be utilised with this new phone system.

That's the user options, I realised in a latter post it was the programming of the output you had incorrect. Output or comms channel if EF should be PA Alarm and not PA Silent.

I agree it doesn't help no. As I say I haven't called Technical in a long time. Any queries like that feel free to post on here. But do note there is only so much we can help with on the public forums.

The old Texe guys left what maybe 10 years ago now? Thinking about 2006 so I doubt there's a connection with Ricochet. Would it matter anyway? I could of. Yes.

I suppose it helps if you know all the features to find the "glitches" then... Now you mention it I understand where you went wrong with your Duress. PA Alarm would be the correct output to use for a Duress, PA Silent would only trigger on a "silent" zone whereas PA Alarm is any Panic event including Duress, so that's another "glitch" that wasn't.

When the timer expires (which can be adjusted BTW) the panel will check for tampers and stay in engineers if any active tamper is open. All these "glitches" I here about must be features then.

That's a feature, if you have to do anything longer then the default 60 minutes then leave the end station open. It's better than getting a call at 1700 that an engineers been done a service and left the panel in engineers.

SMPSUs have had a few fail all pre v4, most within warranty period. Elite software wise are pretty solid compared to pre-Elite, I don't have any issues like you suggest. My best guess for your Duress issue would be G3 wasn't enabled on the panel. Not called technical in a long while, but you haven't really said why your fed up with them. I'd guess waiting times is the normal complaint.

Care to expand on glitches and tech support? Texecom "old boys" have setup round the corner if that's what your on about.

You need to prove if it's environmental or the device. Swap it with another or cover it from the environment.

BS4737 was no more or less than 20 minutes. 2-15 minute for EN50131-1. Not sure where rearms are referenced but normally leave on 3.

It could be maintained without parts or labour included. You should inquire what's included when your pricing up. Looking at approved companies (NSI SSAIB) or recommendations would be a starting point.

You'd normally get the fault tone with the battery removed not full alarm.

Sounds like the PSU/transformer is failing or has been overloaded. Had this with 2500 and 900's

They would be stupid not too.

It's for exactly that disabling the LED's on detection devices, why would there need to any other application for it? Regulations require the LED's to be disabled on certain installations this output would be wired into any compatible sensor to facilitate this. Even if not required by regulation you could enable this if you have detection in public areas, stopping the ability for someone to pre-determine coverage of an area or device. Specifically at G3 on Texecom this useful output would allow a user to check the masking state at the detector in question and then do the required walk test to reset the sensor from it's masked condition.

Drop testing lithium batteries is a bad idea they could explode, and also doesn't indicate charge like a alkaline would. You could only test them with a multimeter and that would only give you an indication as they are not loaded.

The installer would use there own code in the system. We do not give out codes, manuals or defaulting information here for security reasons. If you can't contact the original maintainer, I would recommend you call a few local companies and inquire about a service. Karisma's are quite an old panel now, I have known even well maintained ones to have iD biscuits fail and NVM issues.

I agree, I don't know the CPX well enough to know if polling would be an issue. However, if polling where a part of the issue then I would say it's likely all the radio batteries would fail and need replacing. It's more likely the system locked up when the power was restored as PJ says. To move forward if you feel you have a complaint ask to speak to someone at the company and explain, if this does not give you a satisfactory resolution take it up with there inspectorate if approved. Finally take a service contract up with another company that support your system, having a system without one is only asking for grief in the long run.

From what I gather on your posts above I would say:- Not many systems are designed to last 30 hours with no power. If the control panel battery is exhausted then your system may not power back up when the mains restores. Your sensor batteries are separate from the mains failure/control panel battery failure, if they where failing you will never truly know now. I would recommend radio sensors batteries are replace annually, they never last as long as the manufacturer claims. There is no way I wouldn't recommand a full service to a non-maintained customer if it had not been serviced within 12 months. If this isn't explained you'll be back again within 12 months to swap the batteries and the customer would expect this to be FOC.

There not great panels but that doesn't mean it wouldn't work. I would also assume it's the door contact at fault.

Powermax Express. You are likely to have a sensor with a flat battery, if you keep pressing I/OK button it will tell you the faults.

The thread wasn't closed, looks like it was reported for some reason. I'll merge them back as I am not sure if the questions about the battery where answered.

Pot controls keypad and speaker on 900. Software volume was a 2500 thing I recall.

Sideways clearly