I have a Premier 48 (not Elite) with the ComIP that has been running for a few years. I tried to connect to Wintex but got a connection problem so I started some troubleshooting.
1) In the router modem, I found that the ComIP was not being assigned an IP. Eventually restarting the panel solved the problem and now it has an ip address 192.168.1.66
2) If I ping 192.168.1.66 it seems fine
Pinging 192.168.1.66 with 32 bytes of data:
Reply from 192.168.1.68: Destination host unreachable.
Reply from 192.168.1.68: Destination host unreachable.
Reply from 192.168.1.68: Destination host unreachable.
Reply from 192.168.1.68: Destination host unreachable.
Ping statistics for 192.168.1.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
3) Checked panel fuses (did not replace them) & they look fine
4) Everything was setup on Com Port 1 so I switched of Panel and moved this to Port 2, tried with baud rate 19200 and 38400
5) typing 192.168.1.66 in browser gives 'ERR_CONNECTION_TIMED_OUT'
5) Checked the modem / router and I think I successfully allowed TCP/UDP on port 10001 (the modem changed a few months ago and I don't remember if I ever accessed the panel with the new modem)
Port Range 10001 - 10001
Translate To 10001 - 10001
Trigger Port 10001
Any help is appreciated. In the meantime I'm not sure if it's relevant but the Tx1 led on the panel is showing as red. I'm also attaching a photo of the panel (maybe it helps)... I have since moved back to port 1 as I was getting an error on the keypad after moving to port 2. Anything I'm missing?