I agree, but they definately include the price in the new larger panels to at least cover the first 2-3 years at Risco type rates, I'd argue.
They probably hope that on larger panels it will be used for nothing more than engineering connections with more traditional monitoring via
GSM / IP on top.
The 30R, 40H and Compact are priced somewhat more competitively.
No huge breakdowns to date, when there have they tell you virtually immediately by email and fix it quickly. I can count about 5 incidents in about
18 months. And I believe they have genuinely invested quite heavily in it of late.
Lets be honest the only reason it's free is because their market share is so shattered they daren't charge - yet.