AlarmScot

We may well be, I work for a Scottish firm so most likely.

We do install a lot in new builds but not often via house builder expect one house builder does get commission if they get they can get home owner to get alarm fitted which I think works well however our sales team go and target the new homes after a few weeks of people moving in. Which most people do welcome alarm just to feel safer as if you talk about all there new gadgets and how you don't really know your neighbours and how burglar more likely to rob a house without alarm. Yea most people do expect Wireless Alarms and I understand that with a new house but again most new houses you can't paint or put much on wall as you need allow the house to settle. Adding Circuits - We are like other poster, We get our sparks to come in add a circuit and try get any extra jobs while at it from customer but i unsure what actual rule is as I know company policy is I am not allowed to touch electrics on any property and I must call our sparks however our sparks work for same company so I think its just insurance but I can image it be law as you don't want 'Dodgy Alarm Fitter who thinks he knows what he doing and burns down a house'

We got told that Chubb remain ownership of there products even after customer finished the contract with them. As something to do with protecting there 'Patented Security Systems' = To be honest I thought it sounded like BS but hey ho let them run a business like that. I am only saying what I got told btw, I would of edited it but I can't

I say leave this stuff alone if you never installed Warden Call Equipment. Easy to install but nightmare if something goes wrong and properly need a good insurance and lawyer if it does go wrong. Just remember to keep records of everything for this. We did a project like what your doing and our company installed the new system and left the Chubb equipment in so they had two systems in place we then got Chubb to remove old system which Chubb never liked but they should kept good service to customers. This is best part of remember!! Explain to customer you need to get Chubb in to remove their equipment as they lock the equipment to Chubb and your not allowed to touch it for various legal reasons and Chubb always own their equipment, Like ADT do. (They properly already hate the system and Chubb) *The punch line* However the system we're installing for you will not be a such locked into my company which you can get any company to maintain this unit but I always advise you get the company who installed it to maintain it.(Shows them you value service and listen to there wants and needs not to be locked which is why they properly asked you) If you do this job insist on taking a service agreement so to cover everyone that system is maintain and make themselves have a daily log of systems works which means if something goes wrong you can prove you covered yourselves on your visits and system working to best of your ability. Hopefully all that makes sense.

We only supply & install the equipment however on occasions the technology does not work and we may not be able to help her as it could be a third party fault. However as soon she got this other router it worked perfectly.

I know your feeling but I spend about 4 hours at a property trying to get it working before saying 'Its your router' Speak to your provider.

For my one it was the router causing the problem as the router just point blank refused to show anything in the port.

Could you not talk to TalkTalk well maybe NoTalkNoTalk. One my SME clients have TalkTalk Biz Account and she can't use our Remote CCTV system with TalkTalk Router but can use it if she plugged in there 'Advanced Router' which is why she raising a complaint for it. But its something to do with trying to get Username and Password for the network which TalkTalk don't like giving as that mean people could use there own routers which TalkTalk could not remotely control.

Ah, I wonder maybe thats why response team have SIA for the 'Response Centre' I take it you need sia for monitoring alarms.

How are you not safe from SIA, I know our response team need SIA Licence for some reason. again not my area of expertise

I don't think you need SIA licence to install CCTV but to Watch if your not paid directly by company you need a SIA Licence. I must admit I spend most my days installing CCTV system to companies which many are just updating their systems from older systems. I do have to laugh at some comments like today I had one which said 'Client asked for Camera in Changing Room. DO NOT INSTALL CAMERA IN CHANGING ROOM'

I think my company got loads of BS certificates. Our work can be inspected at random by some Standards guy and we been pulled up for not using enough or not enough cable clips to which they are THAT fussy. When I say I think, I know our paper works has loads of BS XXXX and BS XXXX I know we have a Investor in People. Unsure what that is but thats on all the Group stuff

We had issues at first as people thought SSAIB badge was like SIA but once we educated them and explained we setting our own high standards people soon understand

Just do what our company do and refuse to be part them. Have we saw work dry up? = No, we actully got busier i say. As engineers we still are expected to meet same standards but we just can't display logos. I have heard SSAIB have begged them to join again thou

I must admit I have saw these sort of things happen example is a Well Known Department Store always calls us as there Fire Door always used to open at random points. My method is that it was due to it was wood, We since fitted new doors and now never get calls. The staff used to blame the Ghost of the old Shop Manager who is known for moving displays and etc.