Never go with the RAC for van insurance. Had someone crash into the back of me F.....G the van up. Spent 6HOURS on the phone through the day trying to process the accident, being passed from different company / department only to be told by the people who sort out the repair and replacement vehicle that they wont do anything until they have fully investigated the claim. Wasn't even my fault!
The guy who crashed in to me was with LV, so took up their offer of sorting it all out. 30 min later all sorted.