fastalarms
I think the general view here is to try and offer general opinion for you.
I do feel that telling your customers to say you have no alarm when the do is not a good way to go. But if they dont get asked the question then it doesnt really matter.
I accept that you are offering a useful service to customers that cannot afford a full approved system etc and i am sure you operate with the best intentions.
But IF one of your clients after a break in and subsequent claim were to mention the fact that you had said not to tell the insurance company xyz, you would be in very hot water. By all means you can say that your alarm is not insurance approved etc but i really wouldnt advise them to say they dont have one.
Be very careful with your insurance cover you actually have, when (and i do mean when) a customer of yours get burgled and their is any investigation from the insurance company they may not then pay out. (i did say MAY NOT there not wont). Your client will then need a means to recover their losses say 30k. You will be next in line if your system or advise was the reason for not paying out.
I am not staying stop using the yale im glad you find it an excellent system but be very wary of any advise you give and ensure your paper work is spot on to cover yourself.
But i would say in all honesty if the equipment you fit was so great then a lot more of us would be using it. Take what you want from that statement.
Also im sure that if your clients were aware of all this IF and BUT they may want something else.
James