argyrg

hmmm, I'm off on a week's holiday tomorrow morning and there's little time to do either before going. Bloody typical eh ) It's a shame that there isn't an engineering route to reset the user accounts without having to reprogramme the whole system. Thanks for all of your prompt input, it's nice to see such prompt support

Hi, There haven't been any engineering level changes since the installation. Equally the main user hasn't changed either her code or any of the codes for the other users.

Hi, I've got a strange situation in which the control panel on this 2 year old installation has suddenly stopped recognising the user accounts. I have four accounts set up on the system. Each account has a prox tag. When the prox tag is presented the panel notices that the tag has been presented but does not set the system. Instead it reports something along the lines that the user or account is not registered. The same happens if the code is keyed in. There is no indication that the system has reset. The default user account (1234) is not accessible. I can log in and out as the engineer but that's about it. Is there any way out of this without taking the lid off and resetting the system to factory settings? Your thoughts? Thanks in anticipation Russell