at last a adult comment, thank you James Wilson.
Norman, you seem confused the reference to the 5 - 7 response time is if you run their monitoring software and dispatch your own guards, guessing its a European thing, or at least eastern European
as for my English language friend, what are you on about! ive already said I don't fit this stuff, or in fact any alarms im not in that industry!
you comment about support holds true for Ajax as it does for galaxy, you have to be a company to get support. although Honeywell never check what you tell them!