Hi, I'm not an expert (so keep any responses simple please !) but need some advice...
We have an alarm issue at one of our sites, the alarm (a national name) company has investigated and has said that the line is the issue, more accurately they have said that the line is a 'single tap' line which is preventing a reset.
It's not a term I am familiar with, our phone supplier is equally baffled... any ideas as to what this means and what steps are required to rectify it ? I'm trying to get an explanation from the alarm company but they are being very slow in responding.
Thanks in anricipation.