Am89

Last time I took off sensor it didn’t ask for an engineer code so hopefully won’t ask this time. Any idea the name of the battery I need to the sensor - think it’s a small round one usually? Thanks for the info

Could be ^^^. Try that first then - rather than panel?

Cheers - is the Pyronix, BATT-ENF8XAA the batt I need and will it be located inside the panel? Think I just need to remove 2 screws, remove old batt and Insert new one?

Hi hoping someone can help. My home alarm is beeping / showing low batt in hall way - seems to be a low batt inside the panel. Can anyone advice what batt I need and how to replace myself. Thanks

As petrolhead has said the issue was alarm dialling out to 0844 number costing me ££. This isn't my fault and installer should rectify this. Petrolhead, appreciate the info and I'll call my phone supplier on Monday and check if I've been charged to any premium rate numbers, do they usually begin with 0844? When u say go with decent signalling, u mean with a decent monitoring company? When I spoke to engineer he said if I'd like to have the panel reset so it doesn't call or msg out to anyone when alarm is triggered he can run me through it over the phone.. is it very likely I'll still be getting charged for a premium rate number since switching to SMS alert?

Not sure how this makes a difference? My system supplied and fitted by the company.. any issues have been hardware or monitoring issues which are down to the company to rectify imo No, don't think I do.. wasn't given anything and didn't sign anything myself!

??

If I'm honest I think the engineer knows his boss is full of lies and is doing the right thing. It's his job to take care of engineering side of things but on the other hand if no contract has been signed and his boss is making things up on the spot to make an extra bit of ££ then it's morally corect to do what he did.. appreciate all the help, Thanks again.. Yes he does but to be fair none of the problems have been caused by me..

So a bit of an update, after some research we found out my aunty didn't sign any contract let alone a 2 year one and this was totally made up by the company owner to keep us tied in.. agreed to stay within a 3 month cancellation period to keep things civil in case of any alarm issues in future. Agreed with the boss to have one of his engineers come out last Monday 3rd April to make sure monitoring was fixed etc.. On Monday morning i message the boss just to confirm engineer will defo be coming around 4-5pm and to be told yes.. as the boss has a tendency to lie I msg the engineer who is attending as I have his number and he agrees to come out at 12 pm. He arrives and calls montoring st to make sure we are still monitored etc, to be told the monitoring for my home is no longer active. My auntie did cancel the DD a few days earlier due to all the issues we had and because we had been offered 2 months free monitoring.. so either it was not being monitored down to this or for some other reason.. The engineer then tells me his boss is lying to me and there is NO 3 month cancellation period and I'm entitied to cancel whenever I want. He said Rather than my panel being connected to the 0844 number he can programme it so if alarm is set off it will send me a text msg to my mobile telling me where and when it's went off.. seemed like a good Idea so went ahead and done this. He set alarm off and panel sent me text msg. All good.. in the end an overall good result but to make matters worse the engineer told me his boss didn't even have me booked in for Monday and he only came cos I contacted him... joke to say the least!!

Ok fair enough. I'll phone around tomorrow. For £16 per month maintenance was included. It's unfortunate I had so many issues with the previous company but it's minor, these things happen

So in short I need to get a new company out to remove all the old data and replace with their own data.. even if I stay unmonitored? Any ideas how much this could cost? what if I cut the wire going from the alarm panel to the phoneline? Would alarm still active if an intruder entered the house? Previously I was paying £16 per month, is that the going rate? Thanks again

I've Cancelled the monitoring with the company and decided to go unmonitored till I find another company who come well recommended to avoid any further issues. In the meantime how can I clear my keypad of the previous companies info and any monitoring station phone number to make sure my alarm doesn't call out to 0844 number costing me money?

Personally I want them gone now but till I find a contract I don't want to cancel anything incase they start chasing me for money. I'm even thinking about leaving wireless monitoring now unless I can get in writing off the company I won't be tied into another 2 year contract. Thanks again for the info..

I have rough dates of what and when issues happened but rather than escalate I think I'll let them sort monitoring out via wireless, finish up the 2 year contract then cancel and move on to another company.. if any more issues arrise such as them trying to charge me unfairly I'll look into a formal complaint as u have mentioned.. does that sound fair??