Scott Lester

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Hey GlendaleEngineer, I’ve had the company out who investigated and were unsure themselves. Having phoned Risco Technical, they advised to just replace the sensor. Apparently their tolerance for instances are to not even mess about as they have had ones returned, spent a fair amount of time trying to diagnose and not found anything. This particular sensor was the closest one to the main unit and was on a test running at 89% strength. So its not even as though it had a weak signal constantly trying to try and being a Shock Sensor should be in sleep mode most of the time. My other fault was the back door magnetic contact, when the back door was opened, it wouldn’t allow me to set the alarm for approx 15mins until the sensors talked back to the main unit again. This was down to the back door having a shock as well as a mag contact and apparently when Risco investigated this scenario, the door closing would activate both at the same time to update the main unit. To sort this out, on door contacts only, setting pin#4 allows the door contact to send a double poll to the main system to ensure that its signal gets there ! Anyway, the end of the story. My faults are now resolved. Clarification on the £13 a month, that gets out of the £75+vat callouts that I had to pay but not chargable parts. Obviously if I get more frequent callouts, then I may take the £13 p/m contract out.

So have I been mis sold on Risco products too ? Reviews i’ve seen and the majority of my experience of it so far have been good. So what would be comparable functionally inna good brand that you guys recommend ?

Number one, I don’t have an app as I don’t have that module installed. Number two I don’t get 24 hour support. (not included within that £13 a month anyway) Number three, I am not paying for somebody else’s training and the little life‘s luxuries as you so eloquently put it. I have paid for a working alarm that has been installed for less than 12 months, and I am certainly not paying £13 a month on top of a call out charge on top of the price for replacement parts as well as labour time whilst they are there. Makes it more difficult for me to get employed elsewhere In my game, I need to keep myself certified, that comes out of my own back pocket and keep me in a job, if I don’t keep on top of my certifications then the company is at risk and if I get made redundant, it’s just Makes it more difficult for me to get employed elsewhere. I don’t normally respond with a rant like this but nobody seems to have answered my initial question and instead is telling me how somebody justifies that cost, I am still waiting for a breakdown as to what is included in the maintenance visit? Is there a difference between replacing a battery in engineers mode and from the customer menu? Or could it be something as simple as a faulty sensor? Seems strange that it’s worked fine before I replaced the battery. And yes, the battery was above 3 vaults before I installed it

No, I refuse to pay somebody £13 a month for simply replacing a battery. I dont see what else is covered in Alarm Maintenance that warrants that fee, especially if its a dodgy sensor, in which case if its less than 12mths old, it would need replacing anyway. As far as I could tell, £13 a month gave me an annual checkup including battery replacements which I would have been charged for (per battery) Can any other installer give me a rundown as to what else is done as part of the annual maintenance ? What else is rought when you are given these NSI, NACOSS or SSAIB accreditations to be an approved installer ? Scott

Whats an **** to work with ? Risco, the Agility 3 or the Wireless sensors ?

Hey All, Just thought i’d join and see if anybody can offer me some advice. I have a Risco Agility 3 with GSM Module for text message alerts. On installation I opted not to pay the monthly £13 fee for Alarm Maintenence as all it is really is battery replacements. All has been going well until recently when I had to replace a wireless shock sensor which is the closest to the main pcu board but also runs out of battery power after 2-3 months (they are lithium batteries and should last well over a year) The second issue is a wireless mag contact which also needed battery replacing. After replacing battery, I performed the walk test to re-initialise into the system and then I am able to set the alarm fine. The issue with this mag contact is that if the door has been open within 30-45mins of wanting to set the alarm, I cant, it tells me that the system isnt ready. After about an hour, I can set the alarm again. Awaiting a callback but the engineer said he rang Risco and they have apparently advised that the battery replacement and walk test need to be done under engineer’s menu and not customer menu. Is this the case in anyones experience ? Any thoughts ? Also, is there a downloadable pdf or something somewhere on giving a menu walkthrough process of the keypad ? Thanks in advance, Scott