Good evening,
I installed my first ion 16 a few years ago for a friend, easy panel to install 8 zones all wirless.
Now fast forward to now, my friend wants another contact installed on his new pation doors, easy i thought? 4hrs and 2 visits in for the life of me I cant get this new contact on the system.
Programmed on to zone 9 (next zone) no issues originally learned as normal with lid tamper and then when I tried to come out if engineers mode it said tamper zone 9, now this wasnt the case as tamper looped out on board and I am now making the spring and back tamper with my fingers pressing them, so after numerous fails i deleted it from system and tried again, this time no tamper but not walk testing and showing setting fault when setting, all link ok as exact same as other exsisting doors, now have it in my hand with magnet taped on to the contact next to panel.
Now decided to renew battery just incase, still no joy.
So removed this “new contact’ and deleted exsisting front door from system and re-learned this contact as the front door and worked perfect ruling out faulty contact.
Now i have the ‘old exsisting contact learned on the new patio door’ with the exact same issues now happening, to the point when its asking me to learn the contact I take lid off and it doesnt see it, only once i remove the wire tamper link or back tamper will it recognise it to system,but then it doesnt walk test or see any state change, led works and can see it changing as magnet comes and goes, signal strength 8.
Its so so infuriating, no tech support for diy end user from cooper either, tried on zone 10 too still nothing, so i can learn the contact to system and remove lid and it doesnt even see the lid tamper.
Any help appreciated guys, i am at a loose end.
Regards