Well the guy from the alarm company came. Apparently you have enter a code and use the key also to disarm the safe from the system when I need access. He said they are going to re-enable the redcare stu thing which he says uses the phone line and mobile network and also the outside box failed its test so they are going to replace that tomorrow they are sorting the paperwork end out first. Just a quick question he said the redcare uses the existing BT line do I have to pay line rental for the phone line even though we use Virgin Media? Cheers