Hi All
I am seeking some help from those experienced with Orisec alarms. I am hoping that this is a straightforward setup.
We have a Orisec CP25, which i understand is now no longer supported. We have been using the alarm connected via Wifi to our home network. However it has connectivity issues intermittently and I have to keep retrying on the mobile app and eventually I get through. To avoid this, I managed to get a Ethernet board (Orisec Ethernet Module P0009-EB-00-02 00 IPM0000105) that sits on top of the existing Orisec ZX-5C Plug in board. I had an installer come in to set it up, which he did and he updated the static IP address, Subnet Mask, etc. on the system with other details. He didn't complete the port details, which I assume was optional. We did successfully see it on the network with it's own IP address as expected. We disconnected from the wi-fi to test it. However it wasn't getting connected to via the app. I assumed that anything further would be automatically setup.
Would anyone know if there are any additional steps or permissions to allow it any differently to the Wifi connection. If anyone can advise here, then that will be appreciated and I can relay the same to the installer when he is next due.
Regards