Oisín

Could anyone with a HKC SW10270 panel tell me what the typical AC voltage is between DC output to earth. I'm trying to rule out AC interference as I read that this can affect touch screens. I am getting 36 V AC when measuring between DC supply on the panel and the mains earth.

Yeah that's a good idea. Will rule out a location issue. I will try that in the next few days and let you know what happens.

I hope not

Also happens with mine even if I'm 10 metres away from it. I will post a picture tomorrow.

Opposite it is another concrete wall. On one side of it is a mirror and the other side there are key hooks. At ceiling height above the panel there is the alarm panel and the distribution board. I already tried taking down the mirror and keys but it made no difference.

Yes the wall is flat. It's a plastered concrete wall. The keypad sits perfectly on the backplate with no pressure needed to make it sit flush. Just by chance when looking for a fix I watched the below video. The keypad in this video is behaving like mine when the wakeup feature is on.

Hi all, just to update this, I went to my suppliers today and they kindly provided a replacement keypad. I fitted the new keypad just now, but the same problem still persists. So I suppose there must be some sort of interference where it's fitted.

Yes I am in Ireland. For the UK I think an installer needs to set it up.

Ok that makes sense. I have the app so I have the virtual keypad too. I know who to see if all else fails.

In terms of changing the keypad, do I just remove the old one and connect the new one? Or do I have to remove the RKP in the engineer menu before disconnecting it?

I haven't had any issues with buttons being activated yet. But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line. I bought the panel and keypad from an authorised distributor about three months ago. If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024.

Cheers, I thought that might be the case. Probably wont bother replacing it as it works perfectly otherwise.

Yes it is a wired keypad. It is very random, not corresponding with clock changes. It could happen every 30 seconds sometimes.

Thanks. I only have one keypad, which is just inside my front door so I noticed it straight away. For now I have turned off the proximity. It's not a huge deal as the keypad still auto illuminates when an entry/exit zone is opened when set. Just a bit annoying that the proximity wakeup is unreliable. Maybe it is a fault with the keypad itself.

Hopefully no demons! It is possible to turn off the proximity wakeup feature, and I have done this to temporarily fix the problem. But I don't think there is any sensitivity calibration possible with this. Just want to find out if there's anything else that can be done before going with a replacement.