Oisín
-
Posts
25 -
Joined
-
Last visited
Content Type
Profiles
Forums
Events
Downloads
Gallery
Blogs
Everything posted by Oisín
-
No, unfortunately not. It would probably show what the problem is though. I'm thinking it was some kind of fluctuation on the output, that the multimeter wasn't picking up. I'm just glad that it is fixed now.
-
I put the old PSU back in and kept the 1313 in place. The problem came back, but was less frequent. Maybe one keypad wakeup every two minutes rather than one every 30 seconds. So the 1313 helps somewhat, but there must be something else off with the PSU.
-
I did not. I still have the old PSU so it is something that I could try.
-
I have fitted a new PSU, and the problem has been solved. Voltage readings are identical with the new PSU, so I'm not entirely sure why it fixed the problem, but it did. I have also fitted an ACT 1313 spike supressor as a preventative measure, as I will be running more alarm cables. Thank you all for your help.
-
I know that switch mode power supplies do give a certain level of AC on the output. But it's just the fact that the keypad works fine with the PSU off and then acts up with the PSU on, thats leading me to think that there is a fault with the PSU. A friend has a spare panel so I'm going to borrow the PSU from that to see if it makes any difference.
-
I will update with new voltage readings and if the keypad issue has been resolved once I get a new PSU.
-
Thanks. I might fit one also as a preventative measure as they are relatively cheap. I am going to try a new PSU anyway is I'm only getting around 1 V induced on the alarm cables, but 36V with the mains connected so it seems there is a PSU fault. I will update the post once I fit a new PSU and possibly an ACT 1313.
-
Thank you so much. Looks like the problem has been found. I removed the mains supply from the panel. Induced AC dropped from 36.6 V to 1.1 V. I watched the keypad for 10 minutes and there was no wakeups. Powered up the AC, and watched the keypad again, 3 wakeups within the first minute. So it's looking like a faulty PSU that is leaking too much AC.
-
Thank you. A bit lower than mine. I don't have any alarm cables running parallel to mains cables, so all the leakage is through the PSU. Might be a next step for me to try a new PSU if moving the keypad doesn't work.
-
Could anyone with a HKC SW10270 panel tell me what the typical AC voltage is between DC output to earth. I'm trying to rule out AC interference as I read that this can affect touch screens. I am getting 36 V AC when measuring between DC supply on the panel and the mains earth.
-
Yeah that's a good idea. Will rule out a location issue. I will try that in the next few days and let you know what happens.
-
I hope not
-
Also happens with mine even if I'm 10 metres away from it. I will post a picture tomorrow.
-
Opposite it is another concrete wall. On one side of it is a mirror and the other side there are key hooks. At ceiling height above the panel there is the alarm panel and the distribution board. I already tried taking down the mirror and keys but it made no difference.
-
Yes the wall is flat. It's a plastered concrete wall. The keypad sits perfectly on the backplate with no pressure needed to make it sit flush. Just by chance when looking for a fix I watched the below video. The keypad in this video is behaving like mine when the wakeup feature is on.
-
Hi all, just to update this, I went to my suppliers today and they kindly provided a replacement keypad. I fitted the new keypad just now, but the same problem still persists. So I suppose there must be some sort of interference where it's fitted.
-
Yes I am in Ireland. For the UK I think an installer needs to set it up.
-
Ok that makes sense. I have the app so I have the virtual keypad too. I know who to see if all else fails.
-
In terms of changing the keypad, do I just remove the old one and connect the new one? Or do I have to remove the RKP in the engineer menu before disconnecting it?
-
I haven't had any issues with buttons being activated yet. But I might contact my wholesaler to see if a replacement keypad can be provided, if this is going to cause other issues down the line. I bought the panel and keypad from an authorised distributor about three months ago. If I remember correctly the manufacture date stamped on the PCB is around the beginning of 2024.
-
Cheers, I thought that might be the case. Probably wont bother replacing it as it works perfectly otherwise.
-
Yes it is a wired keypad. It is very random, not corresponding with clock changes. It could happen every 30 seconds sometimes.
-
Thanks. I only have one keypad, which is just inside my front door so I noticed it straight away. For now I have turned off the proximity. It's not a huge deal as the keypad still auto illuminates when an entry/exit zone is opened when set. Just a bit annoying that the proximity wakeup is unreliable. Maybe it is a fault with the keypad itself.
-
Hopefully no demons! It is possible to turn off the proximity wakeup feature, and I have done this to temporarily fix the problem. But I don't think there is any sensitivity calibration possible with this. Just want to find out if there's anything else that can be done before going with a replacement.
-
Hi all, I recently installed a HKC SW10270 system at home with the Touch keypad. The keypad illuminates when it senses a hand approaching it, as its supposed to. However I am noticing that it intermittently illuminates without anybody being near it. Maybe once per minute. Has anybody ever come across this problem before? Thank you