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Hi Everyone I have just got back into doing Domestic Alarms it’s been 10 years since I have been in the domestic sector Boy have things changed ! Gone it would seem are the days of Redcares and Digi’s So having installed a Smartcom with the APP on a customers IPAD I found it notifies of setting and unsettling engineer logon e.t.c from the top of the screen when the apps closed but gives no kind of notification when the alarms actually set of this I thought would be the entire purpose of the APP ! Texecom don’t seem to show this as a feature on their demo videos it all seem to be about switching lights on and silly stuff like that Has anyone else experienced this ? Is the APP meant to do this ? Or Is there in true texecom style some weird irrelevant hidden setting somewhere on a back submenu ? If the App is open the icons all flash but as I said if the app is closed you will have no idea your alarm is going off. I thought I had cracked it by setting up a “recipe” - recipe !! Recipe for disaster if you ask me, I digress sorry , so I setup a cause “IF these Zones activate when fully armed & site is in. Alarm “ then effect is “send a push notification and an email “ however I gather it doesn’t quite work like that and the purpose of this recipe function is turn on the dehumidifier or toaster when system is unset or whatever silly thing like that If I had designed this sort of APP I would have a setting like “App always runs in background” and when an Intruder signal and in turn a confirmed signal is sent from the panel a great big red flashing bell icon with a loud siren sound pops up saying “Home alarm activated” . This is the expectation of customers as they are opting for these APPs on their phones rather than paying monitoring fees to ARC,s to call them to if you ask me you can’t beat proper ARC monitoring. ... So any ideas guys ?
