bellman Posted April 3, 2006 Posted April 3, 2006 Someone saw him breaking in and called the cops, the police weren't called by the alarm. If it had been still monitored it would have called them automatically, your fortunate that there was somebody close by that was alert enough to call the police. May not be so lucky next time. So it looks like I have to ring //.National Installer.// before I can use the alarm again ... there isn't a magic 'release' code or anything like that? As I said above, any installer familiar with the Galaxy can take it over and default it for you. The "anticode" it is asking for is a condition of police response and only //.National Installer.// can generate the correct one for your system unless it was defaulted by an engineer as each alarm co uses their own "seed code" to generate the numbers. The Galaxy is a professional bit of kit so will need the services of a skilled engineer to rectify it for you. Whatever you decide to do *PLEASE* have it maintained regularly, as all to often we get people on here with expensive to fix problems that could have been prevented with the correct maintenance. Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
morph Posted April 3, 2006 Posted April 3, 2006 Someone saw him breaking in and called the cops, the police weren't called by the alarm.So it looks like I have to ring //.National Installer.// before I can use the alarm again ... there isn't a magic 'release' code or anything like that? Any expierienced engineer/company will be able to service/reprogram your system for you. ????
Guest iamnotandy Posted April 3, 2006 Posted April 3, 2006 Sorry, I meant to ask whether there's anything I can do right now to make the alarm work, rather than having to book a visit (from anyone, not necessarily //.National Installer.//) and take a day off work etc. As you can probably guess I'm a bit on edge and would like to ge the alarm working ASAP.
bellman Posted April 3, 2006 Posted April 3, 2006 Post your location, their may be an engineer close to you. Regards Bellman Service Engineer and all round nice bloke ) The views above are mine and NOT those of my employer.
hastings Posted April 4, 2006 Posted April 4, 2006 Sorry, I meant to ask whether there's anything I can do right now to make the alarm work, rather than having to book a visit (from anyone, not necessarily //.National Installer.//) and take a day off work etc.As you can probably guess I'm a bit on edge and would like to ge the alarm working ASAP. you wont need a day off work, it could be done (and serviced) in about an hour, the other thing I would check before losing the monitoring is the external sounder (//.National Installer.//+domestic system=possible dummy bell box), if you live near me, I may be able to pop round, if not, get your yellow pages out !
arfur mo Posted April 4, 2006 Posted April 4, 2006 Someone saw him breaking in and called the cops, the police weren't called by the alarm.So it looks like I have to ring //.National Installer.// before I can use the alarm again ... there isn't a magic 'release' code or anything like that? hi iamnotandy,. the remarks on in favour of monitored systems have to be qualified for you to decide if it is for you, assuming it is not an insurrance requirememnt. having a sytem monitored will not ensure an urgent police attendance - the polce can even decide to completely ignore such signals as ther may be a disturbance which requires more resources, even if a panic button is pushed (but that will get a higher priority). given the anti-false alarm measures now in force under DT254, delays and conditions required in transmitting a signal before its passed to the policeman in a panda (or on a push bike), it is more than likely an automatic signal will not be responded to in time to save your beloved LCD or jewellry. it will warn yourself or your keyholders of a possible problem to be investigated via a calll from te ARC, but you or yor keyholders could arrive before the Police!.. the sirens sounding is far more of a deterrent, as most intruders will leave as soon as it sounds to avoid a possible confrontation with police or an investigating neighbour - your good neighbours excellent actions demonstrate the point - be sure to thank them warmly. i do not advice you for or against monitoring it's your decission, but at If you think education is difficult, try being stupid!!!!
Nova-Security Posted April 5, 2006 Posted April 5, 2006 given the anti-false alarm measures now in force under DT254, DT254, have i missed something ? www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name.
Zak Posted April 5, 2006 Posted April 5, 2006 DT254, have i missed something ? It's Arfur's term for DD:243 to further baffle clients. many clients make the mistake of thinking by paying a yearly fee it is a 'cover all' charge, but in fact may only allow you to the privelidge of availability to call the emergency engineer out after office hours, and he may already have other calls in hand.regs arfur_mo Many clients pretend to have made the mistake of thinking that by paying a yearly fee that they get cover for everything, including relocating PIR's and fixing damaged items caused by 3rd parties. Sorry, but true. "you sent me an invoice for fixing the cable that my builders cut". banghead Zak Tankel - Managing Director - Security First (UK) - www.securityfirst.uk.com Disclaimer: Any comments or opinions expressed by me are my own as a member of the public and not of my employer or Company.
Guest Posted April 5, 2006 Posted April 5, 2006 having a sytem monitored will not ensure an urgent police attendance - the polce can even decide to completely ignore such signals as ther may be a disturbance which requires more resources, even if a panic button is pushed (but that will get a higher priority). Phoning triple nine will not ensure police attendance.
morph Posted April 5, 2006 Posted April 5, 2006 Phoning triple nine will not ensure police attendance. Neither will having a monitored alarm. It depends entirley on Police resources available at the time, of course it is reasonable to say that monitored alarms will be more likely to get an attendance over a non monitored alarm.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.