Regalsafe Rs40 Factory Reset?

[Guest brian gladman]

I have a Regalsafe RS40 in my house wth no information whatsoever about its settings. Sadly the installation and maintenance manual (which I have) only indicates how to reset to factory settings IF I have the master engineer code but I don't have this so I am in a 'chicken and egg' situation of needing to reset to factory state in order to know the engineer code but not being able to do this because I don't know it! I would be grateful for advice on how to force a factory reset without knowing the currently set engineer code.

Thanks to anyone who can offer advice

Brian Gladman

[morph]

"We do not give out Alarm Engineer/Installer manuals, to avoid offence please do not ask us to supply them"

These forums do not give out engineering information, unless you are in the trade and can prove it. Please read the rules.

I would suggest you contact the original installer or another local company, either of which will be able to default your system.

[Guest brian gladman]

"We do not give out Alarm Engineer/Installer manuals, to avoid offence please do not ask us to supply them"

These forums do not give out engineering information, unless you are in the trade and can prove it. Please read the rules.

I would suggest you contact the original installer or another local company, either of which will be able to default your system.

Thankyou for taking the time to respond. Sadly I don't know who installed it.

I did read the rules and I saw nothing in trhem to suggest that what I was asking was agianst these rules since I am NOT asking for an RS40 engineering manual since I already have one. The problem is that this is incomplete since it does not give enough information to fully maintain the alarm in all circumstances. If necessary I will take the alarm apart (I am an electrical engineer) and find out how to reset it but I was simply hoping to avoid this work. Although it should NOT be possible for a new owner of an alarm to discover any previous security settings, it should ALWAYS be possible for them to be able to reset an alarm to its factory state if they wish to do this.

I will contact Cooper Security for an addition to the maintenance manual covering factory reset and, if they won't provide this, I will take the alarm apart and discover how to reset it myself. If this fails I will junk it and replace it with something else that I can install from scratch.

Thanks again for taking the time to respond.

best regards,

Brian Gladman

[Guest rjbsec]

Seems to me like it would be more productive to have the alarm reset and serviced by a local installer.

[Guest brian gladman]

Seems to me like it would be more productive to have the alarm reset and serviced by a local installer.

Thank you for your input but it is a matter of principle that I, as the owner of the alarm, should be able to reset the alarm to its factory state should I wish to do this. This is a critical security requirement since it protects me from past house owners and/or crooked maintainers who might set some of the codes in a way that they don't reveal to me with criminal intent.

Although it would be wrong to allow an owner to access codes that have been previously set, the ability to reset to the factory default state is a vital protection for alarm owners who take over an alarm from a previous owner.

In consequence I won't even consider keeping an alarm tht doesn't allow me to do this because the alarm manufacturer has not fully understand an important security principle for alarm owners (knowledge of how to reset an alram is not security sensitive unless it has been badly engineered).

with best regards,

Brian Gladman

[Guest rjbsec]

Thank you for your input but it is a matter of principle that I, as the owner of the alarm, should be able to reset the alarm to its factory state should I wish to do this.

Actually that's not strictly true unless DIY, the installation company also has an interest in the system if they maintain it and so the desire to prevent a user from re-programming settings which could affect the efficacy of the alarm - hence your alarm panel has a "User" code and an "Engineer" code.

This is a critical security requirement since it protects me from past house owners and/or crooked maintainers who might set some of the codes in a way that they don't reveal to me with criminal intent.

Maybe, but paranoia can be expensive!

Although it would be wrong to allow an owner to access codes that have been previously set, the ability to reset to the factory default state is a vital protection for alarm owners who take over an alarm from a previous owner.

A reliable local installer (SSAIB or NSI approved) can do that for you and ensure that in resetting the panel you do not destroy vital programming functions and settings.

In consequence I won't even consider keeping an alarm tht doesn't allow me to do this because the alarm manufacturer has not fully understand an important security principle for alarm owners (knowledge of how to reset an alram is not security sensitive unless it has been badly engineered).

To quote an oft used phrase, "You are wrong, the fact that you do not know that you are wrong does not make you right."

Knowledge of how to reset an alarm can actually render the alarm next to useless or to even be a source of constant irritation to user and neighbour alike if it is not accompanied with the knowledge and experience to subsequently re-programme it correctly and wisely.

[bellman]

Thankyou for taking the time to respond. Sadly I don't know who installed it.

I did read the rules and I saw nothing in trhem to suggest that what I was asking was agianst these rules since I am NOT asking for an RS40 engineering manual since I already have one.

Hi Brian,

What you are asking for is "defaulting" information, and as was mentioned above this info is not divulged for the very reasons that concern you.

The site rules state:

You will not give out engineering manuals, defaulting, or any other sensitive information, on the public forums.

Several manufacturers (coopers included) requested that this info is not given out unless to verified trade members.

If you already have the engineering manual then the required info is on page 10.

The only other thing I can suggest is that you contact coopers directly to see if they can assist you.

Regards

Bellman

[Guest brian gladman]

I bought this alarm when I bought the house and, as far as I know, it is unencumbered in that I signed no papers indicating any obligation on my part to an alarm manufacturer, supplier or maintainer. Sadly the vendor had no information on the alarm that he was able (or willing) to supply.

I might well hire a professional alarm company to maintain the alarm ONCE I have been able to reset it to its factory state. You are right to suggest that this 'paranoia' might prove expensive but cost is of no concern to me since I value my security and won't let ultimate control over it rest with anyone else.

I have the RS40 service manual, I am a professional electrical engineer and I have worked on secure systems engineering for more than 30 years. I have the technical skill needed to reset the alarm and I will not compromise on my view that I must have ultimate control over my own security.

But even if I was incompetent, it is my free choice to ruin my alarm (or even annoy the neighbours ) provided I am willing to face the consequences involved.

I thank you for joining the debate.

with best regards,

Brian Gladman

[morph]

I bought this alarm when I bought the house and, as far as I know, it is unencumbered in that I signed no papers indicating any obligation on my part to an alarm manufacturer, supplier or maintainer. Sadly the vendor had no information on the alarm that he was able (or willing) to supply.

I might well hire a professional alarm company to maintain the alarm ONCE I have been able to reset it to its factory state. You are right to suggest that this 'paranoia' might prove expensive but cost is of no concern to me since I value my security and won't let ultimate control over it rest with anyone else.

I have the RS40 service manual, I am a professional electrical engineer and I have worked on secure systems engineering for more than 30 years. I have the technical skill needed to reset the alarm and I will not compromise on my view that I must have ultimate control over my own security.

But even if I was incompetent, it is my free choice to ruin my alarm (or even annoy the neighbours ) provided I am willing to face the consequences involved.

I thank you for joining the debate.

with best regards,

Brian Gladman

You are quite right, you are able to do what you wish with your own alarm, same as we are not obligated in anyway to help you with how to default your panel.

Your contract was between the vendor of the house and yourself.

I can appreciate the frustration that you have at us not disclosing how to default your system, but in all honesty how do we know from your posts that you are who you say you are?

You may well be an electrical engineer and you will in that case appreciate that a little knowledge can be a dangerous thing. As bellman has stated several manufacturers requested(some legally) that defaulting and engineering manuals are not posted in public, Regalsafe(Cooper Security) were one of the most insistent.

Talk to Cooper Security they may help you, but be advised it is an old alarm and there tech guys will probably not know how to do this, possibly even advising a new panel.

[Guest brian gladman]

Hi Brian,

What you are asking for is "defaulting" information, and as was mentioned above this info is not divulged for the very reasons that concern you.

The site rules state:

Several manufacturers (coopers included) requested that this info is not given out unless to verified trade members.

If you already have the engineering manual then the required info is on page 10.

The only other thing I can suggest is that you contact coopers directly to see if they can assist you.

Regards

Bellman

Thank you for your helpful comment. Maybe I am misreading something but page 10 gives information on how to reset to factory state AFTER entering engineer programme mode. This is fine if the engineer mode entry code is at default but it isn't

What I cannot find in the manual is what to do if an RS40 needs to be reset to factory state without having the engineer code (it is clear that this is possible).

Your comment about Coopers not wanting this information given out makes me despair about their true interest in my security as the only people put at SECURITY risk by this policy are honest law abiding alarm owners.

with best regards,

Brian Gladman