1_hour_install Posted March 29, 2006 Posted March 29, 2006 Hi all, My name is Damien White and i work for honeywell security ( formerly ademco ). I am a technical sales representative. I have installed alarms for about 8 years and now only sell and advise on a wholesale level with the odd weekend job for extra money every now and again. I have joined this forum to see how things operate in the UK and what type of equipment you use. feel free to say hello and what kind of alarms or access control you use.
1_hour_install Posted March 29, 2006 Author Posted March 29, 2006 P.S. I think i have one of the best jobs in security. I get to play with all new stuff without having to climb up ladders and crawl through the roof. I also think that winpac is the best.
1_hour_install Posted March 29, 2006 Author Posted March 29, 2006 very funny. you actually made me laugh. and here i was thinking that this was a place for security talk
Guest Posted August 5, 2006 Posted August 5, 2006 Welcome again Damien, PM sent regarding trade member listings, also merged your other post in this thread, and removed the invalid one, Dave.
Service Engineer Posted August 5, 2006 Posted August 5, 2006 1_hour_install Is that the famous quote reffering to the Domonial Panel..? ........................................................ Dave Partridge (Romec Service Engineer)
Guest rjbsec Posted August 5, 2006 Posted August 5, 2006 i work for honeywell security ( formerly ademco ). I am a technical sales representative. I have installed alarms for about 8 years and now only sell and advise on a wholesale level with the odd weekend job for extra money every now and again. Just goes to show how things work in opposites - over here the Honeywell support work at the odd weekend and appear to be doing other things at all other times ... or maybe the phones just don't work!
Brian c Posted August 5, 2006 Posted August 5, 2006 Just goes to show how things work in opposites - over here the Honeywell support work at the odd weekend and appear to be doing other things at all other times ... or maybe the phones just don't work! Ha Ha very quick If you don't know......ask.
1_hour_install Posted August 5, 2006 Author Posted August 5, 2006 Being someone who goes out on site when there are problems i get to see first hand any problems with tech support. All of my personnal customers are aware that my phone is on 24 hours a day if they need any tech support. (i am a salesmen but it helps that i was a tech in the past). I have dealt with alot of different companies tech support lines over the years and have found them on a whole not to be as helpful as i would have liked. I think the main problem is that they have not had the experience of standing in front of a angry customer who wants to know why you cant fix his equipment because tech support either dont answer your call or they are not experienced enough to help you. I really think that the tech support guys should have to go out to site on a regular basis to remind them of the situation that the people who are calling them are actually in. Dave, The 1 hour install name is a bit of a joke over here. We have alot of guys who think they are good because they can install an alarm in about 2 hours. I get to see alot of these jobs and they are a joke. I would hardly call them installed, they are just thrown in. You quite often see the control panel in a shop installed just next to the front door with the codepad screwed to the front of it and the detector just above.
Guest Posted August 5, 2006 Posted August 5, 2006 Oh god, my aussie sis in laws about to go back and another one turns up here, aggggggggggggggggggggggggggg Welcome, hope you enjoy our madness.
engineery Posted August 5, 2006 Posted August 5, 2006 Dave, The 1 hour install name is a bit of a joke over here. We have alot of guys who think they are good because they can install an alarm in about 2 hours. I get to see alot of these jobs and they are a joke. I would hardly call them installed, they are just thrown in. You quite often see the control panel in a shop installed just next to the front door with the codepad screwed to the front of it and the detector just above. sounds like dealerships have moved there now Any comments / opinions posted are my opinion only and do not represent those of my employer or Company
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