Scantronic 9800+ Fault

[Guest Giles]

My Scantronic 9800+ is showing the message "_ _" on the screen. This is the normal sign you get after you input your password. However the screen is now frozen on this sign, and it rejects key board action (it just makes a bleep on pressing any button and does nothing). No fault light is showing, and the light is showing for "day time" setting (ie unset). The system appears to be frozen. Normally if the system is left in user active mode, the system cancels this after an interval, and eventually nothing shows on the screen.

When the problem occurred, the normal user password was input, after which the person pressed the following combination of keys in error 1234, then A then 2 (at which point, or thereabouts) the bell activated for the briefest moment). From that moment on the screen was frozen.

I can find nothing in the installation manual on this.

As the screen is frozen, I can't input the engineer's code, so I am not sure how the sytem will react if I open up the system and try a reset and kick start the main unit. Or is the problem in the key pad?

I would be grateful for your advice on how to resolve this problem.

Giles

[Guest Giles]

I am an individual user and service my own machine, but this current problem has me baffled.

Giles

[giles are you an installer trade or a customer

[Guest Giles]

Thank you for replying ot me.

That (waiting for a response) is what I thought to start with. I therefore tried pressing X (the equivalent of escape) and if it had been waiting normally for a response, it would have gone back to "day" mode. I also tried pressing the tick button, before trying the other keys, including A to set the alarm. But absolutely nothing happens. The keys cause a bleep similar in the tone of an error) and nothing shows on the screeen. Normally if it has been waiting for a response for a significant amount of time (about a minute in user mode) it reverts back to day mode and the screen goes blank. But this hasn't happened after 16 hours.

As the key mode isn't working at all, I can't get it to believe that I am putting in a new access code. The manual says that the display would show "oc" followed by "nc" and that if it was waiting for a new code, then the random numbers I have put in followed by tick (enter) should have cleared it.

Looking at the codes which I was told were entered, I think that the system would have ignored the numbers 1 and 2, and then perhaps on 3, decided it was being asked for a date or time. I can then imagine that it got confused when A was pressed and that is why it has frozen.

I am rather at a loss at what to do, as I would agree with you that the screen is showing the command that I normally associate with waiting for a further input. But the question is what input, as it is not responding to anything I key in.

With many thanks for your advice

Giles

Your system is waiting for a response from you. Im very rusty on the 9800+, by it may be waiting for a new code - have a look in the user guide under user code change.

[morph]

Try pressing 0 ................6 times

If that doesn't work open the end station creating a tamper, close and then see what is on the display.

[Guest Giles]

Thank you very much for your advice.

I have tried pressing 0 six times, but the panel still doesn't seem to take any action, and it just makes a single bleep with each keystroke in a tone that suggests error.

I will try your suggestion later of opening up the end station to create a tamper problem, and see what happens. I don't want to do it at this precise moment as if everything goes in to alarm condition in case I can't silence it.

(I am not sure how long the battery within the alarm itself will keep going even without a mains supply and disconnecting the battery in the end station. I know that it stops after 20 mins if it is powered from the main board and that the makers claimed that it will stop within 20 mins. But I suspect that it just relies on the battery charge expiring, and I can't be certain on how long it will actually be.)

Once again thank you for this help on what I regard as a rather strange fault.

Giles

Try pressing 0 ................6 times

If that doesn't work open the end station creating a tamper, close and then see what is on the display.

[Truss and France]

Hello Giles

I have had this problem before as I have a 9800 in my house. You need to 're-boot' the system i'm affraid its the only way. If you have the install manual it will tell you in there how to do it.

Good luck

Kev

[Guest Giles]

Thank you for your help. I rather feared this. And it is the action that I will take as soon as I realise that all else will fail.

On my old 9800 I used to have to ******* to re boot it. But on the 9800+ it seems to suggest that you only have to *********************The installation manual seems to suggest that this option would then not require a complete re-program. My instinct suggests that this isn't the case.

If you have had the problem, was it with a 9800 or a 9800+? As they are slightly different boards. Also did you ***************

With many thanks for all your help

Giles

Hello Giles

I have had this problem before as I have a 9800 in my house. You need to 're-boot' the system i'm affraid its the only way. If you have the install manual it will tell you in there how to do it.

Good luck

Kev

Please do not post defaulting information on the forum it is against the site rules

[Truss and France]

Its a 9800, from what I can remember I dont think I had to re-programme anything. But its not that difficult to re-programme anyway.

[Guest Giles]

Thank you.

The 9800 is a little different from the 9800+. But I suspect that the principle is the same even if both manuals give different codes and there are different features.

I am glad to hear that I may not have to re programme everything, as I can't claim that I would look forward to trying to reset all the options - irritatingly, I programmed up the 9800 which I documented, but I got someone in to do the 9800+, and the engineer failed to document all the settings.

With many thanks

Giles

Its a 9800, from what I can remember I dont think I had to re-programme anything. But its not that difficult to re-programme anyway.

[golfball]

If you pull its power and back up the panel will remember all its settings and codes

it will only forget them if you inadvertently NVM re-set it

so be carefull when you do it