Guest rjbsec Posted September 2, 2006 Share Posted September 2, 2006 Contrary to the obvious attitudes of some - customers are: The most important people. Not dependent on you; you depend on them. Not an interruption of your work; they are the purpose of it. Part of your business. Flesh and blood like us. Not to be argued with because you lose if you do. Customer service is important because: We now live in a Service Economy where the primary product is service itself. It is the competitive edge. Customers buy expectations and benefits that we promised them. Good customer service: Is demanded and wanted by customers. Makes customers happy and satisfied. Keeps the customers coming back. Attracts new customers. Keeps us in the business. Is the Reason Why We Are In The Business. Everybody within the company should view the customer as an ally and not as an enemy and employees should know when and how to grab each opportunity in presenting good customer service. Link to comment Share on other sites More sharing options...
Guest RICHL Posted September 2, 2006 Share Posted September 2, 2006 In short, for me the golden rule of customer care is under promise over deliver. Link to comment Share on other sites More sharing options...
ian.cant Posted September 2, 2006 Share Posted September 2, 2006 In short, for me the golden rule of customer care is under promise over deliver. So you tell the wife your just popping down the pub for a quick one while the footy is on (Under promising)? Naturally you come back rat arsed (Over delivering)? Link to comment Share on other sites More sharing options...
Guest RICHL Posted September 2, 2006 Share Posted September 2, 2006 Thats different, that's policy Link to comment Share on other sites More sharing options...
mjw Posted September 3, 2006 Share Posted September 3, 2006 Thats different, that's policy This industry would be great if it wasnt for customers...especially the ones Link to comment Share on other sites More sharing options...
james.wilson Posted September 3, 2006 Share Posted September 3, 2006 i thin k the above needs a correction this would be a fantastic job if it wasnt for customers and staff!!! now which can i do without most?!?!?! securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Guest Posted September 3, 2006 Share Posted September 3, 2006 i thin k the above needs a correction this would be a fantastic job if it wasnt for customers and staff!!! now which can i do without most?!?!?! & not forgeting suppliers, wholesalers manufacturers, insurers, acpo, inspectorate, vat man, health & safety man anyone I've missed? thinking about it bt engineers Link to comment Share on other sites More sharing options...
james.wilson Posted September 3, 2006 Share Posted September 3, 2006 lmao.......... securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
mjw Posted September 4, 2006 Share Posted September 4, 2006 i thin k the above needs a correction this would be a fantastic job if it wasnt for customers and staff!!! now which can i do without most?!?!?! & not forgeting suppliers, wholesalers manufacturers, insurers, acpo, inspectorate, vat man, health & safety man anyone I've missed? thinking about it bt engineers And Intruder alarms Link to comment Share on other sites More sharing options...
Guest Posted September 4, 2006 Share Posted September 4, 2006 i thin k the above needs a correction this would be a fantastic job if it wasnt for customers and staff!!! now which can i do without most?!?!?! & not forgeting suppliers, wholesalers manufacturers, insurers, acpo, inspectorate, vat man, health & safety man anyone I've missed? thinking about it bt engineers And Intruder alarms good point but too defined, just "Equipment" that will cover all the bases Link to comment Share on other sites More sharing options...
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