Customer Care

[Guest]

for me this raises more questions than answers....

I have reservation's about their policy on employing subcontractors as we found a really really bad install, and dangerous electrically (before part P)we did advise them and they did act very quickly and got rid of the sub contractors.

defo sub or was it a dealer install, or even kit form ebay diy'ed

(Not Part P) which we believeto be a waste of money at

[binthere]

for me this raises more questions than answers....

defo sub or was it a dealer install, or even kit form ebay diy'ed

what are your views on paying for apco / ukas inspection then?

proper insurance for an alarm company or just public liability?

how bad is he if you have to desperate?

why is it your hobby or something

1. to what standard?

2. I assume that does not mean screened to the requirements of 7858?

[binthere]

for me this raises more questions than answers....

defo sub or was it a dealer install, or even kit form ebay diy'ed

what are your views on paying for apco / ukas inspection then?

proper insurance for an alarm company or just public liability?

how bad is he if you have to desperate?

why is it your hobby or something

1. to what standard?

2. I assume that does not mean screened to the requirements of 7858?

your reply does remind me of the film 'As good as it gets'

Re 'advertising' please tell me if there is the slightest form of recognition of our business for advertising purposes in anything I have writen and I will remove it quicker than you can join the army!

Thank you to all the constructive views, constructive views we can all learn from, destructive views are a form of insecurity.

[binthere]

OK here is a good one for you, do you pass all the manufacturers warranties to your customers? With some sensors having a 5 year warranty we pass all this warrranty to the customer.

As for telling them to do one, I don't think this is viable. We tell all our customers up front of their responsibility after the first year. If they have a contract we attend pronto and charge a reasonable sum of money. If they don't we turn up when we like but charge like a wounded rhino.

Dave

good view point, we do like you do.

Dave

[Guest]

good view point, we do like you do.

Dave

I am glad somebody does , growing few and far between in these parts.

Then and again I say it how it is and have good morals.

Dave

[Guest Customer]

I cant understand the industrys restrictive practices and your problem. As a supplier you have a choice to take on the work or not. If you do not want the business it will go to somebody else. So give them the engineers code and leave them to it (or did you want them to hard reset it because of course your setup was only leased!). What did you do in the three years before it went wrong that you wanted to charge for?

I have a car which if incorrectly maintained is a lethal weapon, however I can take it to any dealer to get it serviced and any garage is happy to fix problems with it even if they dont service it. I can service it myself using the manufacturers own manuals and if I make a mistake any garage will have no problem charging to fix it. I have no problem getting the official manufacturers warrenty's, the official manuals or special tools and they dont lock me out of the ecu. Why are alarms companies so restrictive in their practices?

[Guest Customer]

because if your car doesnt work, you dont sue the person who last serviced it. Also how much access do you get to your ecu, on my car i have none?

If we (as in my company) while it is under contract we are BOTH bound by its terms. Once this expires you are free to do what you like. And anyone can service an alarm, assuming they are competant. I dont think there any restrictive practices.

Also on the subject of warrenty, we too pass this on, but do not extend this to onsite cover. If the part has a 2year warrenty and it fails, and is coverend by the manufacturers warrently then bring it back to us and we will repair it

James

James,

If your car fails because of negligence on the part of the person who serviced it you would find your self sued. I dont see an alarm is any different but the liability is likely to be far higher with a car.

You have full access to your ECU, you can go to snapon as an example and buy code readers and if you have the tools and skills you can do what you like. The difference is you can buy these tools or go to anyone of a number of specialists each one doesnt lock it with a code though. Try getting hold of the DLS2002 in the UK if you are not an alarm company. Yes I know with the internet its now easy but thats not my point.

Totally agree if I have a contract we you we are bound by the contract. However once it expires not all companies leave you as free as you say your does. Try getting British Gas to come out after the contract has expired to free up the engineers code and reset the system.

Nobody expects you to work for free, and if you offer a good service people will pay it.

[Guest Customer]

I agree that whilst it is under contract it should be locked because otherwise you cannot support it. But once it is out of contract you should supply the engineers code. It is not unreasonable to charge a fee to visit to reset it either. I have no problem with you making money if your providing a service.

I think it would be nice if companies make it clear that you are paying

[Chorlton]

I agree that whilst it is under contract it should be locked because otherwise you cannot support it. But once it is out of contract you should supply the engineers code. It is not unreasonable to charge a fee to visit to reset it either. I have no problem with you making money if your providing a service.

I think it would be nice if companies make it clear that you are paying

[Guest Customer]

Welcome to the forum Customer.

Why not tell us a little bit about youreelf.

You'll find a wealth of knowledge and friendly advice.

Chris.

Thanks for the welcome.

I'm a customer who likes to pay for time & materials to supplement my skills with your expertice and knowledge. I dont expect you to pay for my cockups but I like to be able to expand the system that I purchase as and when I want. If due to incompetance I leave it broken then I expect to pay for your skills and time to fix it fully appreciating that this probably cost me alot more than if I had payed and expert in the firstplace.

I have installed only three systems from scratch but not had any problems. I do read the Building Regs and IEEE guides etc so try and do a proper job!. I am about to start on a DSC system which is my first laptop linked one.