Menvier 800 Panel

[stewymac]

lads, roger is saying that not all companies provide a 4 hour response, not that he doesnt. Anybody can connects a monitored system its the police that only issue urn's to approved companies.

I also as i posted earlier thought it was disgusting that the company that had fitted the system didnt respond, but from the op comments it looks like the system was a 3 day job and is only on its second day. I assume the company have powered it up early and unfinished just to give the guy a chance to use it and raise questions before monday.

As most on here will know i dont like unapproved companies that dont follow the same rules as approved. I feel there is no place for them, unfortunatly people disagree and these systems are purchased by the client on a bargain hunt. We have to pick up the pieces from these systems, but as 20 start up and 20 dissapear a week it seems this practise wont end.

If this is an approved company then i think there is an issue, mainly leaving the system powered up and working for the client but unfinished, but we dont know the full story, the client may be happy with 3 day response, the client may have requested the system be powered up so he could 'learn' his new panel over the weekend etc etc

Also it appears the comapny that fitted has temporily used a plug in micro filter and will be fitting a hardwired on monday.

Regarding its wrong etc and it makes us all look bad i agree, but how do you make an unapproved company comply with optional working standards, you are shouting an nsi/ssaib rule note a europuan or british standard. And again there is no reason to even comply with the old bs 4737 as an unapproved company

Im sure im gonna get a tirade of abuse from the non approved brigade but im not attacking the unapproved guys that do things properly and offer the correct level of service both in hours and out of hours

James

agree ...but the 3 day job should still require a swift responce..what happens after is trial period....another 3 day responce? its us on here that needs to give info to customers like john,that is why i presume he came here in the 1st place..

[james.wilson]

stewy read what i put i agree, but if thats all they offer then what. We offer a 24 hour callout but we are more expensive than those that dont

[john1237]

oh dear...what have I started! Wish I could contribute to this battle but haven't got a clue about anything..just a simple customer.

Just to clarify the alarm was originally with another company they claimed to be NSI silver if you want to read about that then I think I did post something on the forums about my old Gardtec 800 panel the company was a complete nightmare. Anyway it makes me so angry that I can't even bring myself to go over it again.

Therefore after waiting nearly 4 months with no reply from my old company who we had been with for years, we decided to go get another company to take it over.

Major expense as the old panel and keypads (got 2 keypads in the house to allow Mum to turn on night set from her room) had to go.

This company is SSAIB registered. They told me the installation of the new panel and keypads plus having to modify the old system (sensors, take readings etc) would take roughly 3 days. They started on Friday just gone and hopefully will finish tomorrow.

I have finally been able to set the alarm but this just allowed me to test that the system is setting correctly on a part (night) set, unfortunately Mum can't get much practice as you have accept the PTSN fault at the keypad which adds a couple more steps then she would normally have to go through if everything was working perfectly.

I do have more questions, I know I could/should ask the company but I always feel its better to be slightly informed then to accept everything I'm told hence my reason for asking questions here.

We have a monitored alarm system (it will be from Monday evening providing this fault is fixed), my company is charging around

[james.wilson]

I can only apologise for what seems awful service from gold companies it is unlikly that customers were requesting help from a surveyor but again without knowing the ful story it is difficult to comment. And i would be interested to know your silver story and find out the facts of the case. But your current problem

The whole point of engineer reset is to reduce false alarms. if you think you will be needing more then 5 resets per year (confirmed or unconformed) there is a problem somewhere. Please dont lie to your monitoring station when you dont know what caused the alarm you need an engineer in that situation. remote resets are designed so that if you for instance set the alarm off on entry or leave a window open etc you dont need an engineer to attend. Each company has a different approach to this and we for one dont use remote reste in this way as it is so open to abuse.

Obviously if your system activates for whatever reason it will require a reset be that 1 second or 1 hour after the activation before you present your tag.

You alarm should be set for either open/close monitoring (ie the alarm sends a set and unset signal to your arc) or abort signalling. Basically if you turn your alarm off within the time window (90 - 180 seconds) the the system will either send an 'abort' or an open depending on setup. This will then clear down any further response but will still require a reset.

re your line issue, you should have been advised that your alarm should be on an incoming calls barred dedicated line (check your spec) but you can use soemthing called 3 way calling or wire the line in a way that the alarm will always grab the line if you are using it.

On a seperate note i would be interested in seeing the specs etc from the companies you had quote and the reasons against each one.

James

[john1237]

Once again thanks for the reply. I would dearly love to name my last company, but don't know if I am allowed to and I don't want to be barred from this site as it is the only place I can get any help from.

As for the quotes again I would like to name them, but if you look in the 2005-2006 yellow pages there is a section identifying a group of NSI Gold companies, I rang four of them.

In respect of re-setting the system regardless of whether it rang 1 second or 10 secs, can you confirm that there are only 2 options:

1-automated re-set via ARC

2. Or call out the alarm company out and pay for it to be done.

The option where the customer re-sets the alarm is not allowed is this correct?

Do you know whether I should be called regardless of whether the alarm rang for 10 secs or 60 secs.

...Just reading rjb's post as I am writing this, I know a signal is sent when I turn the alarm off, but what determines when I get a call, if i call the monitoring station directly are they likely to help or will they tell me to call alarm company.

[james.wilson]

yes 1 or 2

you are not allowed to reset a confirmed alarm yourself no, If you dont have police response then you can. This is a rule by ACPO so must be adhered to.

You will not be called if you unset your alarm in the abort window depending on your setup, and will be detailed in your specification.

[mjw]

You are both assuming that the installer is an inspected company, or at least claiming compliance with standards - anyone can fit a monitored alarm for keyholder response without reference to any compliance; didn't we have a post here somewhere with G4S monitoring of Response alarms!

Any A.R.C are like us...a business...they will monitor anything just as long at the end of it there is a income..I.E thry are in it for the money.and at the end of the day is'nt that why you and i (for that matter are here)...to pay your bills

[camerabloke]

Any A.R.C are like us...a business...they will monitor anything just as long at the end of it there is a income..I.E thry are in it for the money.and at the end of the day is'nt that why you and i (for that matter are here)...to pay your bills

nah, i do it for the love

[james.wilson]

yes mjw but are you saying you would put a response system on keyholder calling then?

[mjw]

yes mjw but are you saying you would put a response system on keyholder calling then?

Well if the keyholder(the customer) likes going out 200 times in a week is that a problem????...the problem starts when/if the police are called...it's up to the customer at the end of the day (i would'nt personally)

And lets be fair it would only be for 1 week max as after that the keyholder would have had enough and ripped the damn thing of the wall and placed it in a skip some where