Access Rights

[Guest Tiggs]

I have an interesting but worrying situation and would like to offer the subject matter for general comment before deciding on pursuing any other course of action.

I have a monitored Intruder Alarm System with an NSI Gold registered firm. (It wouldn

[norman]

Hi Tiggs,

First of all what type of control panel do you have installed?

regards...

Norm

[Guest Samholland]

I can't see any reason for the installing alarm company to install thier own MASTER code and make you just a STANDARD code.

The installer probably is using the same code on all of thier systems to make things easier for themselves if they have a problem. The fact that potentially hundreds of people have the same code is a bit disturbing.

As you righly said the engineer code cannot be used to set/unset the system but if he has the master code....need i say more. If the installing alarm company have engineers that leave the company etc. Whats to say what will happen.

If i were you, i would change the MASTER code and user codes to suit you.

I Don't think the alarm company are up to something other than making life easy for themselves, perhaps too many 3am callouts have prompted them to install thier own codes. If they want to upload and download event logs and programming information they can still do it without the master codes. Some equipment requires the MASTER code to initiate the call and makes the whole process alot more secure. I manage an NSI company and we don't store any codes either written down or programmed into the alarm system.

[Service Engineer]

We NEVER programme any other user codes into systems,

THE MAIN END USER IS ALWAYS the alarm manager, and if required by any customer that has your panel we cannot enter engineer mode without the Manager code authorisation to do so.

Every user has a different code or proximity tag assigned.

We cannot dial into or unset/set any monitored/un-monitored alarm system

What your Alarm company is doing is wrong, and i agree this a potential breach of client confidentiality, client security and possibly a major non-compliance with their inspectorate.

[ian.cant]

PFFFFT who is thinking dammed NSI cowboys?

[Service Engineer]

I think in General that most approved companies pride themselves in the quality and security of its installations and its customer care, and offer a good value for money service.

Its just unfortunate that there will allways be some company willing to let the side down.

[morph]

As Peter says put your complaint in writing to them, just in case you need them their full details:

NSI Customer Care on 0870 205 0000

National Security Inspectorate

Queensgate House

14 Cookham Road

Maidenhead

Berkshire

SL6 8AJ

Tel: 0870 205 0000

Fax: 01628 773367

E-mail: nsi@nsi.org.uk

Please keep us all informed on there responce and progress with your complaint, it will be interesting to see how NSI deal with the situation, and will certainly prove if their complaints procedure works. You can also download a copy of the NSI code of practice on customer complaints Here

Colin.

[breff]

Personally I dont want to know the customers code. If they ever get turned over and the alarm was unset using a code, you cant get the finger of suspiscion pointed.

[Guest Tiggs]

Thanks to all of you who have responded. I

[norman]

Hi again Tiggs,

I agree with what has been posted previously, and if it were my system, in my property i would change the code without hesitation. if you require any remote access in future you can issue them with a temp level 6 code and change it when they have finished.