Access Rights

[Service Engineer]

Service Engineer: - You say you cannot dial into to set or unset any monitored system. I

[misterg]

i cannot believe that an nsi registered company would leave themselves open to potential litigation unless it is a small concern with little experience in remote servicing of alarms

if it is the case then the company deserves to be penalised

the other alternative is lack of training on the part of the field engineering staff

i am sure that if it is a large/national company - there would be rules and regulations in place to counter any complaint - the finger of blame would in my opinion rest on the commisioning/service staff

[Guest bladedawg]

Cool

In aus there are regulations (as2001/2201) in place to protect the customer,

To date no real enforcements have been made,

I as an installer hold codes for all my customers alarms, this way it makes it easier for me to work on the systems.

I do however use a special system to create these codes, which is pretty well secure, I use the monitored client code and change the digits, ie- cid in reverse with the first digit changed to a one,

ie - cid 9876

to installer 1789

master to 9871

the control room doesnt know my codes and i dont advertise codes in any way i do not store or provide codes in my office or to the control room.

i only hand over codes if they change companies or dial up and change back to 1234 or factory for the customer, I have been in business for over 6 yrs for myself and havent had a complaint

I also write in my agreements that " the customer agrees to PERIODIC remote access as required for system programming by the installer," I have never disarmed a panel for a customer remotely.....and decline from doing so-

this way it prevents unathorised access, now in the event of installers employees, then there should be sufficent paper work in place and this is the director/employers responsibilty

Sufficent licesnses for the industry

Complete background checks and POLICE checks

Confidentiality agreements to protect info and codes,

non competition agreements

I had a franchise with a large company where the installer used the same code for every system installed, it made life easy for him, but heck all the large companies that I have dealt with (chubb //.National Installer.// etc) over here vary codes normally around the customer id.

Look in all honesty A guy doesnt need a code to get around your alarm, and hes obviously not going to use it because theres a log, generally on alarm systems internally- called events.... this can show time and date of who armed and disarmed(ebven though the companies and installers know ur code this still limits it to very few people.. ) low power and etc.....Any one with the knowledge can get around your system and i do NOT promote how to do that either,... the less they know the better-As i have seen things on these forums that are very informative for the public.... or better still crocks...

its hard because we dont wanna be open to litigation but we have to advise the customer, I know........

[System Integrator]

Just a quick note:

You have stated that your alarm system shares the telephone line with your home. Is your home telephone number ex directory? If not it would be extremely easy to dial your telephone number whilst breaking in to prevent the panel from dialling the central station . In my experience I would only connect to a dedicated telephone line with incoming calls barred.

[Guest dale]

This is why people have dual signalling, if the phone line is cut or the phone line incapacitated then the system can still send a message via GSM.

[Guest bladedawg]

In AUS...

we use a MODE 3- which automatically disconnects the call if the alarm is required to dial out, the same if the crook breaks in and takes a phone off the hook in the house/business. The connection creates a FIRST socket theory, whereby the incoming line is first connected to the mode3 (611 style socket), then feeds the remainder of the premise connections.....

There is no way round it except sabotage...

Im sure your comms carriers thought of this before we did-

[Guest dale]

We have the same system in the UK, where the telephone line goes into the alarm then all house lines are fed off there.

[Guest Tiggs]

I thought it was about time I updated you all on this issue. First of all, my sincere thanks to everyone who commented on my concerns.

In the end, after much deliberation, I decided against pursuing this issue with the NSI. My reasons for this were that I believe the repercussions for the kind and honest Engineer who first confirmed my suspicions about the Company concerned and their dodgy practices would have been too great a risk. He