Twinflex Panel

[surreysecurity]

We use the Twin Flex and find them very flexible and reliable, technical assistance is very good and always available and we know what some manufacturers are like, additionally they will even go to site for some fault applications! plus

I`ve just had a free traing session via ADI Gardiner Security on the Sita panel, excellent, really good people

[luggsey]

We use the Twin Flex and find them very flexible and reliable, technical assistance is very good and always available and we know what some manufacturers are like, additionally they will even go to site for some fault applications! plus

I`ve just had a free traing session via ADI Gardiner Security on the Sita panel, excellent, really good people

Honestly if you fit lots of these you can't call them reliable...had loads of trouble from detectors with bad connections in the bases, many MCP sounder failures, loads of issues with sita as well, have to use a PC to study the log or activate a LED to trace a detector...great! Better on the new software I'm told... loads of call backs on the one's we had...shame as they are pretty good otherwise...

[ee8mjb]

Honestly if you fit lots of these you can't call them reliable...had loads of trouble from detectors with bad connections in the bases, many MCP sounder failures, loads of issues with sita as well, have to use a PC to study the log or activate a LED to trace a detector...great! Better on the new software I'm told... loads of call backs on the one's we had...shame as they are pretty good otherwise...

Honestly we fit loads of these and I would call them extremely reliable. I have only ever replaced one head and that was to keep the customer happy rather than out of technical necessity. Admittedly we mainly use Sita (addressable) 'cos the wiring is so much simpler and more flexible long term (people will keep knocking down walls and joining flats together and so on).

The log is available on the panel at user access level, and you can 'find' a detector from the panel at engineer access level (by sounding it if it's got a sounder, or LED if not). Admittedly some functions are only available via PC but as we fit a lot of addressable stuff my engineers carry laptops anyway. The diagnostic software is (in theory) very useful indeed but I never need to use it, other than to show off.

The only problems we ever get are where the system is installed by sparks who haven't done it before. If we're supplying the kit then we'll give them a few pointers about base terminations, about what the pins are for, and about how we want it ready for commissioning...

Once you're used to it, it's fantastic kit. We're putting in addressable systems for less money than our main competitor's conventional stuff. I love it.

I have to say that (with all due respect) I think that their slightly dodgy reputation is in part caused by the fact that they will insist on selling it all over the place (screwfix etc) so you find a lot of installs done by people who really shouldn't have. That's not a pop at anyone on here, by the way...

Matt

[Guest Cerberus NI]

Honestly we fit loads of these and I would call them extremely reliable. I have only ever replaced one head and that was to keep the customer happy rather than out of technical necessity. Admittedly we mainly use Sita (addressable) 'cos the wiring is so much simpler and more flexible long term (people will keep knocking down walls and joining flats together and so on).

The log is available on the panel at user access level, and you can 'find' a detector from the panel at engineer access level (by sounding it if it's got a sounder, or LED if not). Admittedly some functions are only available via PC but as we fit a lot of addressable stuff my engineers carry laptops anyway. The diagnostic software is (in theory) very useful indeed but I never need to use it, other than to show off.

The only problems we ever get are where the system is installed by sparks who haven't done it before. If we're supplying the kit then we'll give them a few pointers about base terminations, about what the pins are for, and about how we want it ready for commissioning...

Once you're used to it, it's fantastic kit. We're putting in addressable systems for less money than our main competitor's conventional stuff. I love it.

I have to say that (with all due respect) I think that their slightly dodgy reputation is in part caused by the fact that they will insist on selling it all over the place (screwfix etc) so you find a lot of installs done by people who really shouldn't have. That's not a pop at anyone on here, by the way...

Matt

I think that you make a good point there as I've only came across those installed via the bargain bucket method (panel + heads + sounders =

[luggsey]

Honestly we fit loads of these and I would call them extremely reliable. I have only ever replaced one head and that was to keep the customer happy rather than out of technical necessity. Admittedly we mainly use Sita (addressable) 'cos the wiring is so much simpler and more flexible long term (people will keep knocking down walls and joining flats together and so on).

The log is available on the panel at user access level, and you can 'find' a detector from the panel at engineer access level (by sounding it if it's got a sounder, or LED if not). Admittedly some functions are only available via PC but as we fit a lot of addressable stuff my engineers carry laptops anyway. The diagnostic software is (in theory) very useful indeed but I never need to use it, other than to show off.

The only problems we ever get are where the system is installed by sparks who haven't done it before. If we're supplying the kit then we'll give them a few pointers about base terminations, about what the pins are for, and about how we want it ready for commissioning...

Once you're used to it, it's fantastic kit. We're putting in addressable systems for less money than our main competitor's conventional stuff. I love it.

I have to say that (with all due respect) I think that their slightly dodgy reputation is in part caused by the fact that they will insist on selling it all over the place (screwfix etc) so you find a lot of installs done by people who really shouldn't have. That's not a pop at anyone on here, by the way...

Matt

If you installed earlier Sita there is no way to find a detector and the log dosen't help you find a faulty device either, we had to have Rafiki on site to replace factory faulty MCP's on one site, get repeated call backs for high z connections in their bases and had a faulty detrector that took out a panel twice on a conventional system. We fitted it for several years and I stick by the comments I made that it was unreliable compared to other makes. What it's like in the last 12 months I don't know as I don't touch it anymore.

BTW I did say the newer software had the engineer functions like remote LED switch etc.

[CityOfGod]

City of God

I totally agree with you but unfortunately if anyone saw this from said company they might not.

I have had to delete your comments for obvious reasons that this is in public view.

thanks

Graeme

[ee8mjb]

If you installed earlier Sita there is no way to find a detector and the log dosen't help you find a faulty device either, we had to have Rafiki on site to replace factory faulty MCP's on one site, get repeated call backs for high z connections in their bases and had a faulty detrector that took out a panel twice on a conventional system. We fitted it for several years and I stick by the comments I made that it was unreliable compared to other makes. What it's like in the last 12 months I don't know as I don't touch it anymore.

BTW I did say the newer software had the engineer functions like remote LED switch etc.

perhaps I've just been lucky! Although I've fitted it in my own right for 2 years now, before that I worked for one of their distributors as a commissioning engineer and fitted the stuff right from the beginning. Now admittedly some of the early stuff was temperamental, and the early Sita had it's issues, but it's all good now. Just to be an arrogant annoying prat - you were able to find a device on software versions 3, 2 and later end of 1 (using a laptop though).

We stuck with it over the years (and admittedly there were occasionally reasons not to) because it does a job that no other kit will do, at a price point thats sensible. (having said that, has anyone used the new CTEC kit designed for multiple dwellings yet?)

Matt

[luggsey]

perhaps I've just been lucky! Although I've fitted it in my own right for 2 years now, before that I worked for one of their distributors as a commissioning engineer and fitted the stuff right from the beginning. Now admittedly some of the early stuff was temperamental, and the early Sita had it's issues, but it's all good now. Just to be an arrogant annoying prat - you were able to find a device on software versions 3, 2 and later end of 1 (using a laptop though).

We stuck with it over the years (and admittedly there were occasionally reasons not to) because it does a job that no other kit will do, at a price point thats sensible. (having said that, has anyone used the new CTEC kit designed for multiple dwellings yet?)

Matt

Just to be an arrogant annoying prat - you were able to find a device on software versions 3, 2 and later end of 1 (using a laptop though).

That's what I said without giving software numbers.

Now admittedly some of the early stuff was temperamental, and the early Sita had it's issues,

That's also what I said, so we agree it was ****.

[Number2]

Hi all.

First post, very nervous, good impressions an all.

I have installed and maintained this kit for years, Rafiki kit is great and always has been, well designed(a few colour changes are due i believe), the kit is so cheap comparatively, the technical help is fantastic (thankyou Jeremy). The only issues ive ever had are with poorly installed or maintained systems generally. They have improved thier systems tremendously to what they were and dont forget they are also fairly new, the term tarred with a sh..ty brush comes to mind now, go on give them a break. You can pick on someone else, plenty of new products out.

Pete

[Paul P]

Hi all.

First post, very nervous, good impressions an all.

I have installed and maintained this kit for years, Rafiki kit is great and always has been, well designed(a few colour changes are due i believe), the kit is so cheap comparatively, the technical help is fantastic (thankyou Jeremy). The only issues ive ever had are with poorly installed or maintained systems generally. They have improved thier systems tremendously to what they were and dont forget they are also fairly new, the term tarred with a sh..ty brush comes to mind now, go on give them a break. You can pick on someone else, plenty of new products out.

Pete

So if they have improved tremendously they must of been poor to start with.

We use them & the early systems we installed were a pain in the bum. Last one was more reliable only replaces 3 faulty heads in the first year.