Galaxy 18 Alarm

[louisa123]

Hi can anyone help with a Galaxy 18 alarm system? The house we have moved into has a Galaxy 18 alarm which was fitted by the previous owner.

I believe the owner had installed the alarm himself. We have recently decorated and unscrewed one of the sensors as the old wallpaper was behind the sensor.

The alarm sounded with a "tamper" trigger. Since which it is displaying call engineer reset required.

I have two queries firstly our smoke dectors are linked to the alarm does this mean they will be deactivated. Also where can I obtain the reset code ? I was provided with user and manager codes which I have since changed from the previous owner but do not have an engineers code.

Many thanks

Louisa

[Guest anguscanplay]

Hi can anyone help with a Galaxy 18 alarm system? The house we have moved into has a Galaxy 18 alarm which was fitted by the previous owner.

I believe the owner had installed the alarm himself. We have recently decorated and unscrewed one of the sensors as the old wallpaper was behind the sensor.

The alarm sounded with a "tamper" trigger. Since which it is displaying call engineer reset required.

I have two queries firstly our smoke dectors are linked to the alarm does this mean they will be deactivated. Also where can I obtain the reset code ? I was provided with user and manager codes which I have since changed from the previous owner but do not have an engineers code.

Many thanks

Louisa

you got the cover back on the sensor properly ?

[kka]

the alarm in question is a very good pro panel and worth the effort. it looks very much as it has being programmed engineers reset upon tamper, and that the master code is not set a high enought level to do this, may i suggest you need the services of a engineer. check out the companies on here in the police area section.

[louisa123]

Thank you for your replies