Bt Installation Problem

[TSS]

Hi,

Anybody on here work for BT?

I have been trying to have a residential line installed to a new property for over 2 weeks...

BT engineer failed to attend (probably not his fault)

Called BT again on Tuesday but after much prompting found out that there is a problem with the order but they either don't know or can't tell me whats wrong, or wether there is a resolution.

Yesterday I spent a total 5 hours on call queueing (including being cut off 6 times!) (About

[TSS]

Does anyone have a geographic number or contact details for BT Openreach Provision Management?

(0800 022 3090)

Thanks

[Lectrician]

Does anyone have a geographic number or contact details for BT Openreach Provision Management?

(0800 022 3090)

Thanks

That number will be different for each area - openreach have many offices. Where are you based?

How did you order the line?

Is this a new build house?

Is there provisions in the building for the phone - NTE, empty wall box left by sparky etc?

Is the BT network in the street if new build? Have the developers fitted the manholes, ducts etc?

I have worked on sites whic are well organised, and some that a very poor. on a well organised site, by the time of compltetion. there will be atleast a 2 pair cable presented to a wall box in each property, run back to the (usually) sunken manholes.

On other sites, the ducts are not laid, or the manholes not constructed, or piles of earth where a manhole should be. Often there is ducts, and just blue rope.......and the BT eng turns up and buggers off as he expects cables to be inplace.

I have a contact with the devon openreach dept which sorts any issues fairly quickly - have a different number for business sales. It really does depend whic area you are in though.

I have found that if you request ADSL at the time of the line, this can slow the process immensly. Best to just get provision of a PSTN line, and then apply for broadband. Very rare to be DACS'ed ona new line these days, so no worries that your line will not be compatible with ADSL - not saying it wont happen - you may live 15 miles from an exchange, and share a 10 pair cable with 20 people!

[TSS]

That number will be different for each area - openreach have many offices. Where are you based?

How did you order the line? Over the phone

Is this a new build house? Yes

Is there provisions in the building for the phone - NTE, empty wall box left by sparky etc? cabled from outside house to recessed box for Master

Is the BT network in the street if new build? Have the developers fitted the manholes, ducts etc? yes

I have worked on sites whic are well organised, and some that a very poor. on a well organised site, by the time of compltetion. there will be atleast a 2 pair cable presented to a wall box in each property, run back to the (usually) sunken manholes. Ducts appear empty at present

On other sites, the ducts are not laid, or the manholes not constructed, or piles of earth where a manhole should be. Often there is ducts, and just blue rope.......and the BT eng turns up and buggers off as he expects cables to be inplace. Any BT engs in or around Wellingborough, Northants? - give me some cable and I'll drag it through the empty ducts for you

I have a contact with the devon openreach dept which sorts any issues fairly quickly - have a different number for business sales. It really does depend whic area you are in though. Wellingborough, Northants

I have found that if you request ADSL at the time of the line, this can slow the process immensly. Best to just get provision of a PSTN line, and then apply for broadband. Very rare to be DACS'ed ona new line these days, so no worries that your line will not be compatible with ADSL - not saying it wont happen - you may live 15 miles from an exchange, and share a 10 pair cable with 20 people! No Dacs here - new cables run recently from the exchange (less than 1.5km) No ADSL ordered yet for the above reason

Thanks for your help

TSS

[jptaylor]

Can anyone shed some light. I had BT disconnected and replaced by cable some six years ago,all that remains is a master socket,our street is served by overhead cables from a telegraph pole(Those on BT),there is no cable to my house, if I enquire to BT will they charge me for provisioning the service to the property or will it be included? - I'm looking at one of their own broadband/home hub deals.

[amateurandy]

Can anyone shed some light. I had BT disconnected and replaced by cable some six years ago,all that remains is a master socket,our street is served by overhead cables from a telegraph pole(Those on BT),there is no cable to my house, if I enquire to BT will they charge me for provisioning the service to the property or will it be included? - I'm looking at one of their own broadband/home hub deals.

Almost certainly. They'll need to get an Openreach engineer out and it'll cost them a lot more than the standard reconnection charge you pay.

[arfur mo]

Can anyone shed some light. I had BT disconnected and replaced by cable some six years ago,all that remains is a master socket,our street is served by overhead cables from a telegraph pole(Those on BT),there is no cable to my house, if I enquire to BT will they charge me for provisioning the service to the property or will it be included? - I'm looking at one of their own broadband/home hub deals.

i'm had a similar issue as you, i was on cable previously when i moved into my current home i again stayed with cable. the old overhead wire i removed from the house and coiled up by the pole, later engineers removed it completely.

all was, fine for about 4 years, then a succession of underground cable issues with the copper link from the main dis box down the street to my home, and Telewest not fixing properly so leaving me for weeks without my business line , i moved my main line back to BT.

when i phoned up BT Sales, i expected to be charged for the refit, but no as my home was previously registered as having a line the swap over was free, if i wanted an extra line it was

[amateurandy]

so best you phone their sales and ask the questions.

I do recall a while back they had some "come back for free" offers, so it's definitely worth asking.

And I guess you could always that you didn't take the overhead line down (you're not allowed to touch it anyway).

[arfur mo]

I do recall a while back they had some "come back for free" offers, so it's definitely worth asking.

And I guess you could always that you didn't take the overhead line down (you're not allowed to touch it anyway).

possibly, but it was to MY house and MY land (well along with the bank).

engineer did not even bat an eyelid

regs

alan

[Monteey]

Any reconnections whether the socket exists or not will be charged the full installation cost, even if all it involves is switching the line on from the exchange you'll get charged for a full provide.