topalarms Posted December 24, 2007 Posted December 24, 2007 Anyone else had problems with LJD and lack of support? Seems like they are box-shifters with no idea of customer service and resolving problems with faulty equipment. I've had problems which they wont resolve and I've heard of a number of other installers who cant get satisfaction with faulty/incomplete equipment. Anyone else here had problems with LJD?
breff Posted December 24, 2007 Posted December 24, 2007 Never used them myself and probably never will, looks like you have learnt the hard way, you are not alone. The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not)
arfur mo Posted December 24, 2007 Posted December 24, 2007 Anyone else had problems with LJD and lack of support?Seems like they are box-shifters with no idea of customer service and resolving problems with faulty equipment. I've had problems which they wont resolve and I've heard of a number of other installers who cant get satisfaction with faulty/incomplete equipment. Anyone else here had problems with LJD? i used to use their kit, and tbh the Leviathan range is very powerful and also very reliable gear, and got to be honest no real bother with any camera's i bought other than a PTZ kit. my biggest issue's are i dislike factoring intensely if the kit has had to go back the RMA procedure is fairly abysmal and can cause you some severe hair loss, so then you have kit the client is not happy t pay for until sorted but Barclays are chasing you for payment. i now use System Q, their DVRs not being windows based are not as powerful especially the search rotines, but nothing is too much trouble, tech backup is prompt, polite, informative and concise, given from the refreshing point of view that you have not blown anything up - so absolutely priceless respect given to you the client imo! regs alan If you think education is difficult, try being stupid!!!!
Garry Posted December 24, 2007 Posted December 24, 2007 I would just like to add my two peneth. Yes the support is not good but what do you expect from box shifters. We use there NVT and for the price you can not beat it there 4 way tx and rx are great passive and powerd and there single balluns fit into the Vantage domes really nicely also managed to get past the problem on the DM range where its looking for a bang on 0 volts peak to peak we had an original 32 way rx hubb on 2 DS2s and we had to change it we used LJD and it was fantastic we have now heard NVT have now done a mod for the DM range and are going to do a swap for free. We have just fitted an Apolo and a Zeus there new range and the playback is awsome and the operation for the end user is miles easier than the old units all mouse driven yes you get a mouse with it and lots of nice features, you get what you pay for and I couldnt knock either of these units or there transmisson. Never judge a book by its cover. Anyway thats just me but have a nice christmas and a fantasic new year. Garry. You can lead a horse to water but you carnt climb a ladder with a bell in both hands.
luggsey Posted December 24, 2007 Posted December 24, 2007 i used to use their kit, and tbh the Leviathan range is very powerful and also very reliable gear, and got to be honest no real bother with any camera's i bought other than a PTZ kit. my biggest issue's are i dislike factoring intensely if the kit has had to go back the RMA procedure is fairly abysmal and can cause you some severe hair loss, so then you have kit the client is not happy t pay for until sorted but Barclays are chasing you for payment. i now use System Q, their DVRs not being windows based are not as powerful especially the search rotines, but nothing is too much trouble, tech backup is prompt, polite, informative and concise, given from the refreshing point of view that you have not blown anything up - so absolutely priceless respect given to you the client imo! regs alan Hmmm, Q can't be bothered to send me a manual for a ----------------------------------------------------------------------------------------------------------------------------------- Life is like a box of chocolates, some bugger always gets the nice ones! My Amateur Radio Forum
Service Engineer Posted December 24, 2007 Posted December 24, 2007 Q can't be bothered to send me a manual Aren't the manuals on their website after logging in.? Which manual are you after.? ........................................................ Dave Partridge (Romec Service Engineer)
topalarms Posted December 24, 2007 Author Posted December 24, 2007 Never judge a book by its cover. Its the cover thats missing in LJDs case!
luggsey Posted December 24, 2007 Posted December 24, 2007 Aren't the manuals on their website after logging in.? Which manual are you after.? They hadn't written it when they sent out the DVR, but they never told me that, 1st DVR from them that I told them I was going to evaluate came with only a quickstart guide. On complaining I got a link to the old models guide (Which is by all accounts the same machine) and a comment that the manual was being written....I asked for it to be sent to me and reminded them but nothing....If I had a copy of the old guide it wouldn't be so bad but I thought this was sloppy customer service. Excellent product though! ----------------------------------------------------------------------------------------------------------------------------------- Life is like a box of chocolates, some bugger always gets the nice ones! My Amateur Radio Forum
satsuma01 Posted December 25, 2007 Posted December 25, 2007 They hadn't written it when they sent out the DVR, but they never told me that, 1st DVR from them that I told them I was going to evaluate came with only a quickstart guide. On complaining I got a link to the old models guide (Which is by all accounts the same machine) and a comment that the manual was being written....I asked for it to be sent to me and reminded them but nothing....If I had a copy of the old guide it wouldn't be so bad but I thought this was sloppy customer service. Excellent product though! that wouldnt be dvr365 "If you carry your childhood with you, you never become old. Why rush to end life when happiness is in the blissfulness of childhood innocence.""We all die, the goal isn't to live forever, the goal is to create something that will." 07475071344
luggsey Posted December 25, 2007 Posted December 25, 2007 that wouldnt be dvr365 Latest model. ----------------------------------------------------------------------------------------------------------------------------------- Life is like a box of chocolates, some bugger always gets the nice ones! My Amateur Radio Forum
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