davy Posted January 13, 2008 Posted January 13, 2008 Hi ppl. I would like some information if possible that may help me to sort out my claim with my insurance company. I was burgled in September 06. My premises was secured by XXXXXand my contol panel was a "galaxy". I am still in dispute with my insurers over my losses which are around
arfur mo Posted January 13, 2008 Posted January 13, 2008 Hi ppl. I would like some information if possible that may help me to sort out my claim with my insurance company.I was burgled in September 06. My premises was secured by XXXXXX and my contol panel was a "galaxy". I am still in dispute with my insurers over my losses which are around If you think education is difficult, try being stupid!!!!
topalarms Posted January 13, 2008 Posted January 13, 2008 Firstly, asking these questions in Jan 2008 about events in Sept 2006 is leaving things very late as certain 'evidence' will no longer be available, e.g. the panel log for the time in question. Your questions in 1 - 3 should be addressed to your local XXXXXXX responsible for your alarm in writing. In 4, your monitoring centre should be able to find archived information to tell if your alarm system signalled an alarm condition to them at the time of the burglary, whether it was a confirmed or unconfirmed alarm and whether keyholders/police were contacted and requested to attend. Your control panel may contain service documentation indicating action prior to and since Sept 2006. Do you not know if your alarm activated at site? If you suspect that the wiring/zones were interfered with or the panel had not been properly maintained (maybe zones rendered inoperable) then you could request NSI or SSAIB to advise you of a reliable local company that could call and inspect your system and report on its condition; that of course would only show its condition now, it would be for you to prove it hadn't changed since Sept 2006. If XXXXX have attended your site since the burglary then if any improper servicing had taken place, this could easily have been rectified to 'cover their behinds'. Proving neglect, if that is what you suspect, will be difficult though not impossible after this period of time. If you are serious I would suggest visiting a solicitor to ensure that you proceed correctly. My comments are general advice and should not be taken to indicate that XXXXX are responsible for any failure in respect to your claim.
morph Posted January 13, 2008 Posted January 13, 2008 All posters please refrain from posting company names, this subject can be discussed to equal effect without names being mentioned.
Guest anguscanplay Posted January 13, 2008 Posted January 13, 2008 Hi ppl. I would like some information if possible that may help me to sort out my claim with my insurance company.I was burgled in September 06. My premises was secured by XXXXXand my contol panel was a "galaxy". I am still in dispute with my insurers over my losses which are around
TSS Posted January 13, 2008 Posted January 13, 2008 Hi Dave, can I suggest that you contact your alarm company in writing asking the questions you have detailed. Essentially assuming that your alarm was installed to the correct prevailing rules at the time of the incident: If the Police were called by the alarm receiving centre then you should have required an engineer to attend to reset the alarm. If the engineer attended then I'd bet a sizable chunk of cash that a report sheet or docket would have been completed and signed by the attending keyholder, the reason I'm confident that there will be a report sheet is that break ins are normally chargeable! Essentially, most of the larger/national companies (of which yours is one) also have to complete a breakin report sheet which may or may not be copied to the customer. I would suggest having a look at your accounts and getting copies of invoices before and around the time of your breakin. (these usually state the reason for the charge/attendance) Also you should be able to obtain copies of the service reports, call out dockets, disconnections log and breakin reports. Once you have these then you should be in a better position to discuss the incident with your insurers. Your alarm company is recognised and accredited by the NSI, who may be of use to you if there have been failures on the part of the alarm company. They might also be able to speed up the acquisition of the copy paperwork. I suggest that you refrain from contacting them until at least 30 days after your initial letter requesting the details. Unfortunately the timescales have run on a bit so it is less likely that someone can be called to account for what has happened. I would think that unless an engineer has written something really stupid on the docket.... the cause is almost lost. I would think that you'd have to PROVE negligence on the part of the alarm company or their operatives and exonerate your staff/keyholders from any wrongdoing before you could take the case to a court for compensation. Best of luck TSS Communication is "A question asked, and an Opinion given." I offer mine to help you with yours. Statements I make are my personal views only at the time they are posted, if I offend you sorry, must be taken in context and do not neccesarily represent those of my employer.
arfur mo Posted January 13, 2008 Posted January 13, 2008 i would add here, my advice is any contact should be via a solicitor, as ill conceived contents of an even understandably angry letter issued, could leave you in a far worse position than you are currently in. regs alan If you think education is difficult, try being stupid!!!!
Guest anguscanplay Posted January 13, 2008 Posted January 13, 2008 i would add here, my advice is any contact should be via a solicitor, as ill conceived contents of an even understandably angry letter issued, could leave you in a far worse position than you are currently in. regs alan nah we`d just cite data protection and ignore the letter LOL
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