mental Posted January 30, 2008 Posted January 30, 2008 Hi I have recently installed the following in a warehouse / showroom: 16-channel DVR365, mix of int/ext cameras (irrelevant to this question), 5 microphones cabled back to the audio inputs of the DVR, SightBoss remote viewing software on 2 networked PCs The problem I have is that if I connect the audio out to the monitor sited next to the DVR, the audio is fine and works as you would expect. However, when viewing live images on either of the PCs using the viewing software I get little or no audio at all. I know the audio inputs are set up correctly as I can listen at the DVR, it's just "remote" listening that's the issue Question - should the audio work over the LAN? Has anybody ever got a similar set up to work? If not, then what are my options for getting live audio feeds to 2 different offices? Basically the guys in the offices want to monitor conversations between staff and customers whilst watching them on camera. There is an icon within the software for audio so I am hoping that the capability is there... Thanks, Mark
Mike J Posted January 30, 2008 Posted January 30, 2008 Hello Mental!!! I would test the DVR as a direct connect to a PC using a crossover cable to the ethernet port of the DVR and this takes their network out of the equation. If you still get poor audio then its not meant to be. However, if audio is fine then there is something about their network that is slowing down the data packets of audio. I am no network expert but this would eliminate a lot of your query.
ilkie Posted January 30, 2008 Posted January 30, 2008 HiI have recently installed the following in a warehouse / showroom: 16-channel DVR365, mix of int/ext cameras (irrelevant to this question), 5 microphones cabled back to the audio inputs of the DVR, SightBoss remote viewing software on 2 networked PCs The problem I have is that if I connect the audio out to the monitor sited next to the DVR, the audio is fine and works as you would expect. However, when viewing live images on either of the PCs using the viewing software I get little or no audio at all. I know the audio inputs are set up correctly as I can listen at the DVR, it's just "remote" listening that's the issue Question - should the audio work over the LAN? Has anybody ever got a similar set up to work? If not, then what are my options for getting live audio feeds to 2 different offices? Basically the guys in the offices want to monitor conversations between staff and customers whilst watching them on camera. There is an icon within the software for audio so I am hoping that the capability is there... Thanks, Mark Disconnect the microphones. Your system is likely to be in contravention of the Data Protection Act as you are recording audio. The Information Commissioner's Office has indicated that they will be enforcing the requirements of the Act in the future. Ilkie
TSS Posted January 31, 2008 Posted January 31, 2008 try setting it up for UDP.... again suggest you refer to DPA draft guidelines.... TSS Communication is "A question asked, and an Opinion given." I offer mine to help you with yours. Statements I make are my personal views only at the time they are posted, if I offend you sorry, must be taken in context and do not neccesarily represent those of my employer.
arfur mo Posted January 31, 2008 Posted January 31, 2008 HiI have recently installed the following in a warehouse / showroom: 16-channel DVR365, mix of int/ext cameras (irrelevant to this question), 5 microphones cabled back to the audio inputs of the DVR, SightBoss remote viewing software on 2 networked PCs The problem I have is that if I connect the audio out to the monitor sited next to the DVR, the audio is fine and works as you would expect. However, when viewing live images on either of the PCs using the viewing software I get little or no audio at all. I know the audio inputs are set up correctly as I can listen at the DVR, it's just "remote" listening that's the issue Question - should the audio work over the LAN? Has anybody ever got a similar set up to work? If not, then what are my options for getting live audio feeds to 2 different offices? Basically the guys in the offices want to monitor conversations between staff and customers whilst watching them on camera. There is an icon within the software for audio so I am hoping that the capability is there... Thanks, Mark hi Mark, a quick call to tech would save a lot of sweating, i'd be surprised if you got live audio but you will have it recorded so playback could be used for training purposes. as others, check with the DPA. i have a very similar install in progress. i'm going to run the mics in and connect them, but leave disabled in software. i've got a letter signed to that effect, then if they do enable them for 'training purposes' and the proverbial hits the fan, my ass is covered. there is restraints on the use of them, but not to actually install them. regs alan If you think education is difficult, try being stupid!!!!
mental Posted January 31, 2008 Author Posted January 31, 2008 Guys, thanks for your response Mike - good suggestion, will give it a try. Their network does run through a MS Small Business Server so this may have an impact. Eliminating their network should give me the answer Alan - I am in touch with System Q's tech guys and am waiting for a response. The spec of the DVR365 does claim live audio but it is always nice to confirm that someone else has actually put it into practice. What DVR are you using for your installation, if you don't mind me asking? Ilkie / TSS - The DPA seems a bit unclear to me in this area, am I right in thinking that the CCTV Code of Practice does not cover surveillance of staff and that I should be looking at the Employment Practices Code (specifically Part 3 Monitoring at Work)? Or does the fact that members of the public (i.e. customers) are also captured mean that the CCTV Code of Practice does apply? I must admit I am not a big fan of audio but the customer is very insistent...as Alan says to be safe I could disable them once the install has been completed Thanks, Mark
arfur mo Posted January 31, 2008 Posted January 31, 2008 Guys, thanks for your responseMike - good suggestion, will give it a try. Their network does run through a MS Small Business Server so this may have an impact. Eliminating their network should give me the answer Alan - I am in touch with System Q's tech guys and am waiting for a response. The spec of the DVR365 does claim live audio but it is always nice to confirm that someone else has actually put it into practice. What DVR are you using for your installation, if you don't mind me asking? Ilkie / TSS - The DPA seems a bit unclear to me in this area, am I right in thinking that the CCTV Code of Practice does not cover surveillance of staff and that I should be looking at the Employment Practices Code (specifically Part 3 Monitoring at Work)? Or does the fact that members of the public (i.e. customers) are also captured mean that the CCTV Code of Practice does apply? I must admit I am not a big fan of audio but the customer is very insistent...as Alan says to be safe I could disable them once the install has been completed Thanks, Mark hi Mark, i'm also using SystemQ's 365's on 2 jobs currently, and also their Speed Domes. i'll do another thread to 'review' it rather than clog this one up. regs alan If you think education is difficult, try being stupid!!!!
TSS Posted January 31, 2008 Posted January 31, 2008 domestic premises: users are expected to comply with the spirit of the code Commercial user: must comply with the code. Suggest you speak with your insurer or trade inspectorate to make sure your professional indemnity insurance will cover it TSS Communication is "A question asked, and an Opinion given." I offer mine to help you with yours. Statements I make are my personal views only at the time they are posted, if I offend you sorry, must be taken in context and do not neccesarily represent those of my employer.
ilkie Posted January 31, 2008 Posted January 31, 2008 Guys, thanks for your responseMike - good suggestion, will give it a try. Their network does run through a MS Small Business Server so this may have an impact. Eliminating their network should give me the answer Alan - I am in touch with System Q's tech guys and am waiting for a response. The spec of the DVR365 does claim live audio but it is always nice to confirm that someone else has actually put it into practice. What DVR are you using for your installation, if you don't mind me asking? Ilkie / TSS - The DPA seems a bit unclear to me in this area, am I right in thinking that the CCTV Code of Practice does not cover surveillance of staff and that I should be looking at the Employment Practices Code (specifically Part 3 Monitoring at Work)? Or does the fact that members of the public (i.e. customers) are also captured mean that the CCTV Code of Practice does apply? I must admit I am not a big fan of audio but the customer is very insistent...as Alan says to be safe I could disable them once the install has been completed Thanks, Mark Sorry, DPA does cover surveillance of staff (and public) and also recording audio for training purposes. The maximum fine is scale 5 currently
Guest anguscanplay Posted January 31, 2008 Posted January 31, 2008 Ilkie - can you listen but NOT record ?
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